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Thank you curlycord, you've solved my problem again. Return to auto attendant YES! FYI software is CP 31.10.31.23

For years my auto attendant says please press * and the extension number of the person that you want to reach. It would then transfer you to the person that you dialed. Now when you press * it says exiting the system and disconnects. What is the fix?

For years when my auto attendant answers it tells the callers to press * and an extension number to reach the person that you are calling. Now, as soon as you press * it says exiting the system and no call is transferred. What could the fix be?

I guess I'll try the call park. I no nothing about this metrotel UCX250. What are the details about it. Couldn't find any kind product description. How would it work with this customer?

They want to be able to answer quickly to make contact with the patients but they don't have the staff to stay on the call and complete it. I mentioned to them how call centers work and they agreed that it wasn't feasible. I thought about call park. How would it be different than the call hold...

My customer is a busy Dr office. The have a norstar MICS with Call Pilot. They may have 10 people on hold at one time. Patients are complaining or staying on hold with one call and calling again from a different phone, thus tying up another of Dr. lines. They want a to be able to see who has...

I have a call pilot on a norstar that I programmed many years ago, It's for a plumber. The ccr tree for after hours emergency is programmed to go to guest mailbox 300. The customer is prompted to leave a message. Once the caller hangs up the system calls a cell phone and the caller id is 300...

Thank you.@telecomgirl08.

Curlycord, sorry, yes, forward no answer. Currently everyone that rings is set to none. So why doesn't it go to a greeting? It just goes to the general delivery mail.

I have a MICS with a Call Pilot. The customer had an electric company planned power outage. When the power came up the station programming on the sets went back to default. I've had a return a few times to get everything back to normal the system supports 3 different business. I was there...

Does anyone have any information on the VOIP system Zultys?

They haven't changed providers, Verizon, but they went from t-1 (Verizon said that they would no longer support it) to a voip (it was never stable) to a circuit to pri all in the past year.

My mics customer has all of their lines coming in via pri. One circuit is used as a fax line via an analog extension out of an ata2. They have had this set up for years. Lately the fax transmission and receive has been spotty. The fax machine repair guy, based on the fax reports, says that it is...

When I tested this on my home Norstar it did nothing. When I went to my customer yesterday and programed the exact same thing it worked great. Not sure why I couldn't make it work at home. Thanks for all your help.

You are the man! Worked perfectly.

I have a call pilot that was connected to the customers lan via 192.168.1.250. The customer put in a new Cisco switch and is no longer using this range for their ip addresses. I want to just be able to plug my lap top into the cp and program. Will I be able to use a cross over cable and log into...

Curlycord, that is exactly what I did. I even went further and went into a set and created the same restriction and assigned it to one set still not able to restrict. I can't figure it out.

I created restriction filter 25 with the restrictions mentioned and assigned it to line 001 for testing. It didn't deny anything. Do I need to assign it to each set as well? What am I missing?

I have a mics with a call pilot. Over the past few weeks my customers phone has been hacked with long distance phone calls mostly to Europe and Africa. AT&T tells them that they cannot restrict the dialing (which is a lie). In their ccr tree dial 3 says if this is a life or death emergency and...

I have a Norstar MICS that supports two companies. Both companies have a front end ccr tree on the Call Pilot. For one company when the callers dial O I want the call to transfer to X200 (which it does)for the second company I want the calls to transfer the X311. I've done this before but I...