fax ata2 and a pri

[johnnydeesp1]

My mics customer has all of their lines coming in via pri. One circuit is used as a fax line via an analog extension out of an ata2. They have had this set up for years. Lately the fax transmission and receive has been spotty. The fax machine repair guy, based on the fax reports, says that it is not the machine (communication error codes). Do you think it's time that the customer dedicates a number to be analog and bypass the norstar? Or do you think I should replace the ata2? What are your thoughts?

 

[jsaad]

Have they changed PRI providers?

 

[tampasteve1]

Maybe the PRI was changed to VoIP on the carrier end. That can cause issues with faxing sometimes...

 

[johnnydeesp1]

They haven't changed providers, Verizon, but they went from t-1 (Verizon said that they would no longer support it) to a voip (it was never stable) to a circuit to pri all in the past year.

 

[cook1082]

Check the timing on the PRI that is set to primary.