johnnydeesp1
Technical User
I have a MICS with a Call Pilot. The customer had an electric company planned power outage. When the power came up the station programming on the sets went back to default. I've had a return a few times to get everything back to normal the system supports 3 different business. I was there yesterday to fix this problem.
When you transfer a call to a user and the user doesn't pick up it wouldn't forward to their voice mail, it would recall back to the person that initiated the transfer. Simple fix right?
I go into all of the sets and program the voice mail extention (250) as the "transfer to if no answer" destination on all of the sets, the default is set for 4 rings. This company doesn't have a traditional receptionist, there are a few stations scattered around the office that also ring inbound calls. Now when a call comes in if it is not answered the call forwards to random extentions voicemail. The voice mail is set up to answer with a greeting after 8 rings. I had to remove the "transfer to" programming on all of the sets that ring. Now if no one answers after 4 rings at least goes to the general delivery mail box now, (not what I want it to do but better than being answered at random mail boxes). The call never goes to the appropriate company greeting even though the station that the general delivery mail box is associated with also has the "transfer to if no answer" set to default which is "none".
I await your expertise.
When you transfer a call to a user and the user doesn't pick up it wouldn't forward to their voice mail, it would recall back to the person that initiated the transfer. Simple fix right?
I go into all of the sets and program the voice mail extention (250) as the "transfer to if no answer" destination on all of the sets, the default is set for 4 rings. This company doesn't have a traditional receptionist, there are a few stations scattered around the office that also ring inbound calls. Now when a call comes in if it is not answered the call forwards to random extentions voicemail. The voice mail is set up to answer with a greeting after 8 rings. I had to remove the "transfer to" programming on all of the sets that ring. Now if no one answers after 4 rings at least goes to the general delivery mail box now, (not what I want it to do but better than being answered at random mail boxes). The call never goes to the appropriate company greeting even though the station that the general delivery mail box is associated with also has the "transfer to if no answer" set to default which is "none".
I await your expertise.
