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Or maybe a way to troubleshoot why I can't make the connection? Help anybody?

For inbound call center, I would choose ACR. Simple to install, simple to use, as it's been said.

Hello We are using IPO 500v2 10.1, with Application Server 10.1. I want to use the Database Action to make a phone call survey ("please rate from 1 to 5 how you were served in this phone call"). I'm trying to use MySQL to save the results of the survey. But cannot make the connection. Does...

Yes Amennis, that's the video in youtube that helped me.

You can back-up just the Media Manager DB using an FTP server. You have to login using the 7070 port. Took me some time to find it, but there is a video in youtube that explains how to do it. it uses "babyftp" as the ftp server.

Mateo, thanks for the reply. Yes, doing the "df -h" command I can see the disk. And I have rebooted so many times.... Maybe is something with the hardware. In the Application Server installation manual mentions some servers that are supported (DL230, DL670). I'm not using any of them. And it...

Help anybody? Anny suggestions are wellcome.

Hello everybody. I'm installing Application Server 10.1 so it goes along with 500v2 10.1. Want to use Media Manager. Problem is that I cannot see the additional disk in https://ip address:7071 Settings (see screen below). It´s an old HP physical server. I followed the rules, putting one disk in...

4406, 4424 and 4412 Phones work on the Digital Station 30 modules. They don't work on the DS8 digital station card.

In another report, Abandonded Calls only counts external calls and not internal. In Xima documentation it states thas you need "Custom Reports" licence to add the abandonded internal calls. That's where I found the difference. But you would have to test it in this particular report.

I guess disabling the cell phone voice mail is not an option....

Check that you have the .bin file in the TFTP directory. If you are using Manager, that the TFTP Server option is enabled (files, preferences).

No, I didnt turn them off. In the same form, just above Echo Cancellation and Echo Reduction, says "Impedance Match". There set off the "Automatic" and you can select the Impedance. You may try with Default or with 600 Ohms. That worked for me.

You can also disable the auto impedance. Just put the old 600 ohms impedance and the echo is off. At least that worked for me.

9.1.4 is the IP Office version. 10.1.0.8 is the Manager version. What I would do, is to find the Manager 9.1. Then (after a good backup) format and recreate the SD card. Default IP Office and load again with the SD Card. If the SD card fails (very rare, I would put it 1/200)... you still can...

You can disable the SMTP server in System-->SMTP. Or check in System-->System Events.

It does work. It shows a warning in manager, saying "6408 not supported", but it works anyway.

Hi Teleking, yes, this Fanvil i10 is a Doorphone system, it includes the relay.

Did you disable "Call Waiting On" in user-telephony tab?

Thanks Ekster. I will tell them to buy the uplift to Power User, guess that will be cheaper than changing the VPN.