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Good day all, Going through an IPOCC R10+ solution for a customer and would value some quick advice on the items below. 390081 R230 XL SERVER IP OFFICE UNIFIED COMMUNICATIONS 390083 R230 XL SERVER IP OFFICE CONTACT CENTRE The first item will have an extra hard disk for IPO Contact...

Best place to start is here: http://support.avaya.com/downloads/. Enter Communication Manager, Session Manager and Media Gateway respectively to search for documentation on these platforms and products. Also take a look at following specifically to start with (you may have to login to access...

Hi Reynolds, Thanks for the response. I resolved this issue some weeks back - was exactly as you indicated. The necessary db had not been created in postgresql by cscm. Started everything from scratch and that was it. Regards, Tony Systems & Communications Engineer

I saw the HA feature mentioned in a brochure but not much else ... seen no technical doc on that yet. Systems & Communications Engineer

Hi Guys, This is probably a trivial question but I could not find any definite answers. We intend going for an MES 6.1 UC solution and would like to clarify an issue before diving in. Does Avaya provide full survivability for the complete single server solution (CM, CMM, AES, SM, US, etc) or...

Hi Guys, I am Installing ACR 10.1.2 to interface and record selected calls from an Avaya CM 5.2.1 system. ACR version is 10.1.2 on RHEL 5.7 32bit. I have followed all the steps outlined in the manuals and when I tried connecting to ACR via different browsers, both locally and from other PCs, I...

Oops!!! This post was meant for the Avaya CM forum, please ignore. Thanks, Tony Systems & Communications Engineer

Hi Guys, I am Installing ACR 10.1.2 to interface and record selected calls from an Avaya CM 5.2.1 system. ACR version is 10.1.2 on RHEL 5.7 32bit. I have followed all the steps outlined in the manuals and when I tried connecting to ACR via different browsers, both locally and from other PCs, I...

Many Thanks Bsh! Always found your posts very helpful. License change was effected by BP to the current serial number and issue vanished. Left to us to find out how SIPI serial number "changed" without "anyone" being aware... Regards, Tony Systems & Communications Engineer

BTW, is the serial number on the front of the SIPI the correct one to use? If so, I wonder how the system was functioning prior to the upgrade. I know from past experience that some Avaya systems require the actual serial numbers to be retrieved from within the system for licensing to succeed...

Thanks for the reply. Restoring the full backup initially resulted in me losing the Messaging option in the web Administration menu. I had to resort to restoring only the translations to prevent this occurrence. Our BP then retrieved the license for me from RFA using our SID. It is this...

Since this was a fresh install of 5.2.1, I didn't expect any previous license to show up (unless licenses are saved as part of translations???). Tried it anyway and found nothing there. Actual path used "/etc/opt/ecs/tmp" Thanks Systems & Communications Engineer

Hi there, Re-installed an old G650 CM5.2 box to introduce messaging as the old Audix system (R1.1) was full and could not add any more subscribers. Current software is CMM5.2.1 SP9. Followed all the procedures - backed-up translations, applied license and authentication files, restored backups...

Agree with Jimmy "list extension-type" works on my CM 5.X, not sure about older systems though. Systems & Communications Engineer

What release of CCR exactly? Have you tried upgrading to the latest 6.1.X.Y stable? If you can provide additional details... Had similar issues with earlier releases with the "...insufficient license error.." message, and an update resolved that for me. Systems & Communications Engineer

Matt, Sorry, I didn't get that well ... :) You mean it was a misconfiguration to put both PRIs in one incoming/outgoing group originally even with 200 unique DIDs, or splitting them up is a misconfiguration? Thanks for the clarification. Tony Systems & Communications Engineer

Hey thanks a lot Guys! Matt's earlier suggestion actually did work - I made an error in the TN entry. Entered "NS2031E" instead of "NS2030E" for the relevant group in User Rights. Also created a different line group number for each of the two PRIs respectively and, voilà ... !!! Must have been...

Bas1234, No, two separate number ranges, so 200 unique numbers issued by Telco. Matt, Will do that tomorrow morning when I get back to site. Cheers. Systems & Communications Engineer

No luck either. Any ideas people ... :( Systems & Communications Engineer

Thanks Matt, I tried what you suggested but calls still displayed the receptionist's number. Customer has two different PRIs each with a 100 DIDs (2030XXXX & 2031YYYY) so I created two different User Rights groups with TN NS2030E & NS2031E respectively, but that didn't work either. And yes, N...