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Hi, Having an issue with only certain users on NuPoint where the Advanced UM integrstion doesnt seem to be working. In the logs i see the following: 03/Jul/19 20:28:10.674 msb INFO [32262:f21f7b70] npmMailbox.cpp#1055: Mailbox 1111 reinit reason = Failed...

Hi, I am upgrading a cisco call center soon and wondered if its possible that the statistics that supervisors run their reports will change due to improved algorithms and logic in later releases of software? Might sound a strange question but it is something I have been used to on other...

Hi, We are experiencing a number of phones resetting during the day and one thing we notice in the logs is CDP time-to-live data expired for DN: xxxx. I believe the majority of phones are 5220 and are connected to cisco 3560's. Anyone else come across this and no what the issue is? Thanks

Nope, definitely ni duplicate ip address

Hi Surferx0, It seems that you were spot on, we found that if an agent was next in line to take a call, their idle timer in the contact centre client would reset back to 00:00 if they received an internal or DDI call but the 3300 would still pass them the call (basically still honouring the...

Hi, We have a cluster of two 3300's running 4.2 SP1 and we have just installed a new vMCD running 4.2 also in another office. I have configured all the network elements cluster elements and confirmed the IP Trunk is working but when I select the new vMCD element from the main controller and...

Hi kwbMitel, I can confirm that these are definitely not direct calls or transfers.

Did you trash the certificates on your laptop right? Download the following: http://tartarus.org/~simon/putty-snapshots/x86/putty.exe When you start the program, enter 10.0.99.20 as the IP Address, then change the connection type to Raw then go and change the port to 2002. Make sure you do it...

Yep all present and correct.

Do you have access to another laptop to try? You mentioned that you could at least get something to work before you accepted the certificate, maybe try deleteing the Mitel Root Certificate from the Trusted Root Certification Authority upgrade to IE7 or IE8. Let me know how you get on

Once it has booted, do all the alarms disapear? Does it look as if the controller is rebooting all the time? Perhaps check that you can FTP or telnet to the controller, that way you can confirm that the box has booted up correctly.

Hi, I am having a strange issue where calls into a call centre is not always being delivered to the longest idle agent, sometimes it is skipping this agent and going one that has been idle for less time. I can view the idle times in the 6110. I have checked that realtime is enabled on the...

Hi, Thanks for the response. This is working perfectly. Thanks

Hi, I would like to setup out Mitel 3300 so that the console operators can dial the Mitel 6510UM Hunt Group and direct a caller to a users mailbox without ringing that extension. I know how to do it using the embedded mailbox system on the 3300 but the 6510UM is baffleing me. Im guessing its...

ok its working as far as if I have two people on the call and i dial the FAC for conferencing but you mentioned about ensuring that the appropriate action has been assigned to the JOIN button. I have looked through the Soundstation setup and cannot see where to configure this.

thanks for this, i will give it a go.

Hi, I have a Polycom Soundstation 2W that I have connected to our Mitel 3300 (4.2) using the embedded analogue ports. I can get the Polycom to dial the first user fine and when I hit the conference key "FLASH" is displayed on the screen and dial tone is recieved, great but.. When the second...