theblarney1
Technical User
Hi,
I am having a strange issue where calls into a call centre is not always being delivered to the longest idle agent, sometimes it is skipping this agent and going one that has been idle for less time.
I can view the idle times in the 6110.
I have checked that realtime is enabled on the Path and Queue, I originally checked that skills wasnt enabled but as a test enabled skills and gave all agents in the skillset group the same level (1) which hasnr made a difference.
Just curious to see if anyone else has the same issue.
The 3300 is running MCD 4.0SP3 (not PR1) and the 6110 is running 5.7SP1.
Thanks
I am having a strange issue where calls into a call centre is not always being delivered to the longest idle agent, sometimes it is skipping this agent and going one that has been idle for less time.
I can view the idle times in the 6110.
I have checked that realtime is enabled on the Path and Queue, I originally checked that skills wasnt enabled but as a test enabled skills and gave all agents in the skillset group the same level (1) which hasnr made a difference.
Just curious to see if anyone else has the same issue.
The 3300 is running MCD 4.0SP3 (not PR1) and the 6110 is running 5.7SP1.
Thanks