Search results for query: *

Hello, Can you see on the MiCC in the logs what agent/ring group member has taken a specific call? Is there a way to now what member is next in line in a cascade circular ring group? Or is there a way to get the index? Regards Jo

Hello meneerB, Sorry for the late response, but I hope this still helps you out. 1) in Wireshark go to manage interfaces. Go to the tab pipes. 2) Add a new pipe with the plus on the bottom and past the rpcap://*ip-address*/trace from the base station in to the field. Now when you press oke...

Hi all, I have got this working on the latest Wireshark version (64 bit version) I don't know why it now works but it does. Thank you all for the replies! Joekske

Hi all, Does anyone know how to setup Wireshark after you have checked the TCP/UDP traffic and enable Wireshark? I have tried with the new version and version 1.7.1 from Wireshark. Any help will be appreciated; Joekske

I have done a test with the FAC private caller. This is working so thx for that reply. As the putting CPN Restriction to yes in the sip peer profile works we are going to let support creat new routes to our 4 SBC's.

When placing CPN Restriction to yes in the sip peer profile it works to make anonymous calls. But this is then for all calls, I want this on a extention per extention basis. Cheers Jo

Hi all, I was wondering if it's possible to block your out going CLI so you call anonymous? We have a MiVoice Business on Release level: 8.0 SP3 PR1 (I am hoping that it's an option in the class of service that I overlooked) Cheers Joekske

We are having also problems with this. We are now doing test with Avaya. I would think that you don't need the CTI, but our test for now show that I can logout an agent when the TN and posID is added on the CCT. You also must add AST 0 on the CS1000 on the TN. I will try to keep this post up to...

How could you send info to the agent computer? I have been looking at the provder.exe application, but I'm not able to register. Seems strange b/c my SEND INFO in the scripts works fine. Does the agent need to use the agent desktop? We do not use the agent desktop.

Hi all, Is there a way to change the phonesets display from a script or is it possible to use a variable in the phonesets display? This is what I want to do: - check incomming CLID to a database and give back a name. - use the name in the phonesets display so the agent can see the name. thx...