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I am in the 618 area code with an option 11 switch. some of this area code is local and some is long distance. How is this determined by my switch what is going out as long distance and what is not? Is there an easy way to see what NPA NXXs are going long and which are local? I have looked...

We currently have a Nortel Option 11. Our PRI from ATT is "Custom". We are switching to a new phone switch that requires "NI2". Will there be any problems if we make the switch now? Will it cause problems with the Nortel? Can I make a change on the Nortel that will prevent any problems...

CallPilot Manager version 05.00.41.96 Copyright © 2012 Nortel and its licensors. All rights reserved.

I am not sure that I am posting to the right area. But here goes. I have an extension on propterty that goes into a greeting with options " Press 1 for Bob. Press 2 for Sue, etc. . . " This was originally set up with 8 options. Some were turned off somewhere and when pressed you get the...

Thank you all for your help. ID10T error. User was using the "Pick Up" button instead of just pressing the button for the individual line. Does that make it a user or training problem?

I have just checked both units are set to FTTC and the firmware version is the same on both units. and this happens on all inbound calls from what I have been told (at least both internal and external). I cannot imagine that the fact that they are in different cabinets makes a difference...

I have two 3904 phone sets (actually there are more but I just want to talk about these two). One "Help Desk" line - 7611. When 7611 rings on D's phone he can pick up and transfer with no problem. When J tries the call ends up on his primary line and he cannot transfer the call. I have...

Thanks. That is what I thought, just occasionally need confirmation.

I have a user that would like her ring tone changed. On the Option 11 I understand the drg1,2,3,4 are different ring tones that I can program. My question is: On the 2616 phone set is there an option for the user to change at the set?

I have an option 11 switch. Four digit dn to the desktop. When my security dispatch dials 610 it activates paging. When they do paging the volume goes up as they speak to an incredibly high level. I do not know if this happens from a different location. I am trying to 1. determine how the...

Great. Thanks for that information, knowledge is power. That is why I like this place. However, this opens up a new question: Not all my DNs and mailboxes are listed there, how does that work? Does the documentation for this program explain all this?

I have been looking and I am not sure that I am understanding the answers that I have read, so I am going to ask a question that has already been asked. I have CallPilot Manager version 05.00.41.96. I have a user that wants to change Personal Verification (extension 7568). But cannot access...

That did it. Thanks.

When a page is made from a phone they dial "610". When I look up "610" I get this. The phones on the switch (cs1000) How can I look into the paging and see what is really happening? When "610" is dialed what is really happening? TYPE: dn TYPE DNB CUST 0 DN 610 DATE PAGE DES SCH0886 NO ACT...

Okay, I admit that I did something and do not know what I did. I apparently hit just the right key combination that when I do this on my pc I get extra line spaces using procomm. Does anyone know why, what I may have done, or how to fix it? TYPE: dn TYPE DNB CUST 0 DN 610 DATE PAGE DES

cs100e, version 4021, release 6 (I have read enough of theses posts to know that I should have provided this earlier.)

I have been reading a number of posts to try and improve what little I know. This is leading me to an important question: How do I create a backup of the switch in case it crashes? I have a few overnight routines that run (NWS LD30,NPR LD32,BCD LD45,DTIM LD60,CCED LD135) and THANKS to ghtrout...

Is it possible this is telco's problem. A few years back I got three calls from someone trying to reach a completely different person in a different city. They swore they were dialing a different ten digit phone number.

what about 2600 sets

And how does that get changed/set? Is it by set or tn?