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  1. craigliu

    Cannot send Fax out, but can receive incoming fax.

    Used a analog phone and tried again: 1)dialed 9 plus number: heard that "your call is not completely dialed ...". 2) only number: can make phone call; for fax number, fax machine is ringing two times, then rapid, continuous voice. 3) dial "0": go to Telus helpdesk. (We use MItel.).
  2. craigliu

    Cannot send Fax out, but can receive incoming fax.

    1) I have tried again with a analog phone replacing the fax machine then dial another fax machine number without "9". Then I hear "du ..... du ...."(two du), then hear "ling.ling.ling.ling" (continuously rapidly "ling"). I thought it is answer of another fax machine. 2) Form 16: TK num from...
  3. craigliu

    Cannot send Fax out, but can receive incoming fax.

    9 is not required. But I tried both: with and without 9. I cannot monitor the dialing because I don't have that phone set in hand. I tried by using a analog phone(no screen) many times. Most times I hear a busy sound, but occasionally I hear sounds like fax.
  4. craigliu

    Cannot send Fax out, but can receive incoming fax.

    When sending a fax out, Error msg for Xerox is "no answer". Error msg for Brother is "busy/no response".
  5. craigliu

    Cannot send Fax out, but can receive incoming fax.

    Thank kwbMitel. I actually checked settings of the fax machine (Xerox workcentre 3550) again and again. Then I change the machine with another Xerox 3550. Not work. Same problem: can receive fax, but cannot send fax out. Then I post this question here. After getting your suggestion, I...
  6. craigliu

    Cannot send Fax out, but can receive incoming fax.

    Thank kwbMitel. We can dial out using a standard analog phone. I think the fax configured correctly to dial correctly accordingly, because it worked before.
  7. craigliu

    Cannot send Fax out, but can receive incoming fax.

    We have a fax machine, and the fax machine works fine for a few years (see http://www.tek-tips.com/viewthread.cfm?qid=1692669). Recently, this fax machine cannot send fax out, but can receive incoming fax. I have changed the fax machine, and it doesn't solve the problem. I think that it might...
  8. craigliu

    How to make muilt-layer of options in frontdesk voice greeting functional.

    Thank pandabear1. How to program the sub menu?
  9. craigliu

    How to make muilt-layer of options in frontdesk voice greeting functional.

    Our current greeting is only one layer option like: if 1, press 1; if 2, press 2... We want to have sub-options like: if 1, press 1. After press 1, then if 1-1, press 1; if 1-2, press 2; etc. Hope to have your suggestions. Thanks.
  10. craigliu

    How to make muilt-layer of options in frontdesk voice greeting functional.

    We use SX-200 MiTEL phone and Express Messenger system. I'm wondering how keys in greeting are set up for function. For example, in greeting, we can normally hear: "for technical support, press one; for account information, press two; ..". When we press "1", then we hear further "for home...
  11. craigliu

    Voicemail is full and cannot leave a message. But the voicebox is empty.

    In Form 50, MAX is 30. DEL, NEW, OLD are all empty. This is also where I think it is strange.
  12. craigliu

    Voicemail is full and cannot leave a message. But the voicebox is empty.

    In Form 50, MAX is 30. DEL, NEW, OLD are all empty.
  13. craigliu

    Voicemail is full and cannot leave a message. But the voicebox is empty.

    We use SX 200ICP and MiTel 4150 in frontdesks. In the after working time, when a caller calls our frontdesk, then the call is forwarded to night message, then forwarded to voicemail box to leaving a message. Then the caller hear that "Voicebox was full" and cannot leave any message. I have...
  14. craigliu

    A incoming call ring quoestion about Mitel 5140 and SX-200.

    At Form 9: desktop device assignment => expand set => key 8, 10, 12, 14, ring type setting is "Immed". I'm not sure where I should change to make more burst rings.
  15. craigliu

    A incoming call ring quoestion about Mitel 5140 and SX-200.

    Thank kwbMitel. It is configured with LDN keys. Current setting is that if all phones are busy, they will each receive a burst ring. Would you please tell me how to configure to receive more burst rings. Thanks.
  16. craigliu

    A incoming call ring quoestion about Mitel 5140 and SX-200.

    If you don't have the same devices, please just share me your current settings for that if all phone are busy, a new call will ring the phones or not?
  17. craigliu

    A incoming call ring quoestion about Mitel 5140 and SX-200.

    In my opinion, a normal setting is that when 3 phones are all busy and a new call comes, this new call makes a shot ring burst, then keep flashing and not more ring. Their phone will start to ring after a phone is back to idle. But is there a way to set that when 3 phones are all busy and a...
  18. craigliu

    A incoming call ring quoestion about Mitel 5140 and SX-200.

    We have 3 Mitel 4150 phones in the frontdesk. We use Sx-200. We set that if no answer, forwarding to voice box. One question I'm not sure is that what will happened for the ring when 3 phones are all busy and there are more incoming calls. Here is options: 1) More incoming calls will keep...
  19. craigliu

    Night 1 repeatedly play greeting. Not go to voicemail.

    a correction: our frontdesk phone is MiTel Superset 4150. Not 5140. Sorry for the typo. Still hope any help or suggestions for our issue: Caller can not leave messages. The night greeting plays repeatedly again and again. A call is always transfered to the operator, is not transfered to the...

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