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Create a nametag hunt group - then create a mailbox - place the pilot of the nametag hunt group as the extension within the mailbox. Put the nametag hunt group pilot number as your unav answer point. But then you need to set the call reroute always for the hunt group pilot to go to the vm pilot...

Make sure your vm COS has "individual trunk access" enabled and if dialing out thru a PRI , make sure the COS of the VM has the correct settings to dial out. DPNSS, etc....

Is there a way to change a 3300icp mxe from night to day or day to night via the maintenance command. Im looking to make this change remotely without having to use a feature access code......?

It is currently running UR3 but the same problem was happening in 9.0.0.41.

Thanks guys - that worked.

Running an 3300 MXe 4.0 - for some reason some of my ACD path info is being copied to other ACD paths. Why would this be happening.

kwbmitel, if the vm integration is sent the path number (4131) then how will 4133 come into play?

Need some help - I have an ACD path 4131 - everything works great except the unavailable and interflow points. I have analog ext 4133 setup as the unavailable / interflow point. It has an embedded vm box associated w it. However, when I make all agents busy I do not get the vm greeting...

Thanks guys - I manipulated the threshold to get rid of the alarm just didnt know what the heck it was from. But you were right, I had a phantom ASU which was causing this alarm. Thanks again. I got one more for ya.....now I have a SDS System Data alarm 0 out of 1. There is not a command to...

Just upgraded a 3300MXe 9.0.0.41 to MCD 4.0 UR3 and now the system is up but is in a critical alarm - 100% SFT Zones are down - How do I remedy this and what are SFT Zones. Please Help. Thanks

Is there any good way to copy a 200icp database to view so that i can program the new 3300icp which will be taking the 200's place? I do not have a serial connection only a GUI from a remote desktop - otherwise i would use procomm and just copy and paste the forms onto a word document for easy...

i found the issue - I was running NuPoint software release 10.0 UR1 - this release did not have suite services integration. They came out w a patch in UR2 which fixed this. Im upgrading the system now.

I setup a display set with the same class of service as my vm ports. I then called that extension from guest line 1 and it did come up with the suite pilot number so I know that the 3300 is sending the correct digits which is the suite pilot number. I have mailboxes setup within the nupoint that...

SX Wizard - I have filled out the Guestroom ext form - Supernova - Im running NuPoint 10.0 - I do not see an advanced tab when creating a mailbox via Putty. Is this an option via the web based gui? Im going to try setting up a display phone to see what number is coming up when a guestroom is...

Thanks , but I already seen that. I have it setup correctly and still it is acting like its independant when in fact I have it setup for shared services. I cannot figure this out for the life of me. Ive been working on Mitels for 15 years and certified in every system but this has really humbled...

I recently upgraded a 3300ICP LX from 6.1 to 9.0.0.41. Customer is using a NuPoint via IP integration. Within the 3300 we have suite services setup. Each guestroom (this is a hotel) has 2 lines per room. First line is 5 plus the room number (example 5723 room 723) and the 2nd line is 7 plus 50...

kwbMitel- What type of set do you program it as if running below 4.1? The option for 5320 is not in the drop down. Ive had to upgrade to 4.1 in order for them to work.

wishful thinking

You must input the speed call number as the zero answer point in the tenant of the pool extension. Manual call dials zero. So if you setup your pool ext as a manual ringdown it is using its tenants zero point. Just create its own tenant and place the speed call in the zero answer point. Ive done...

Mitelmatt - good info on the cos controlling the 2nd alt reroute timer. I did not know that. Thought it was only controlled in sys options.