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I am new to Digium. I have a client that needs me to create a line coverage (that is what it was called in Avaya). I am using Polycom 321 phones. Basically this is for a administrative assistant to answer her bosses calls at will. I have to believe this is an easy feature to enable but I do not...

For just 6 - 7 phones the cost would be more beneficial for a single control unit using IP phones across your existing VPN. The obvious failure here is that if the main office VPN goes down so do the phones at the remote office. However - using a single IP office for a call center type...

sizbut - thanks for the extra tip for accessing multiple IP Office control units via manager. This feature could reduce my VPN traffic during discovery. Thanks to all!!! Avaya, Panasonic, Polycom, APC, MCP, A+, CCENT ################################## "When I was a child, I spoke like a child...

Thanks for directing me to where I was already - but verifying it should work and causing me to change the Unit/Broadcast Address - I do feel that this has been a great learning experience.. I really don't like having things handed to me - this way I feel I did something good! Avaya, Panasonic...

I found it!!!!! In the open Config window I had the Unit/Broadcast Address was set to only one of the IPs. I than considered changing it to a broadcast address of 255.255.255.255 which is default and was only changed by me in the first place. The TCP Discovery then found all units that are...

I keep adding the list and it shows when no NIC is selected. When a NIC is selected it only shows the subnet that NIC exists in. I select the NIC and then add the IP Office IP list and it changes back to just the subnet. What am I doing wrong...

I am trying to get to use the SCN management mode. My problem is that I have 4 control units in different subnets so I cannot figure out how to get the discovery to9 work for multiple subnets. Can anyone help me figure this out... I have tried from within manager File -> Preferences -> SCN...

Sorry I just double checked your right it is a V2 unit. Also I do plan on using the virtual essential license.. I have also now added some Voice Networking Channels to the build. Avaya, Panasonic, Polycom, APC, MCP, A+, CCENT ################################## "When I was a child, I spoke like...

I am building a new IP office control unit to add to an existing SNC. The new control unit will initially host only 20 softphones. I am including the list of parts and licenses I plan on purchasing for this but I am u8nsure if I am missing something. I hope someone could review this list for me...

Thank you all for your feedback. I did not believe this was possible but I had to ask =) As an update I am using Call Appearances not Line Appearances. I just used the wrong language in my original post. Also we do use CallSweet Live! For the wallboards and call reporting. Currently and...

Hi all! I currently have a call center using Avaya IP Office 500 with VoiceMail pro for call flow. Currently I use 2 user profiles to change the way agents answer calls. During regular hours I have it set so that the agent is only given 1 line appearance to answer calls with, but outside of...

For the past few years I have been having a problem with packet floods on my IP Office network port. I have replaced the IP Office control unit several times. I also replaced Cisco switches. No fix was found. I setup a port mirror and began network level packet logging and logging Monitor...

I have been doing several tests - and it seems that most of the time the Avaya system shows the caller ID as "2125551212(agent 1)". but not always. So it appeneds the transferrign agent to the original caller ID string. But in some cases it shows "2125551212(agent 2)". Very frustrating.. trying...

I am not sure if the Avaya ever operated as such; but here is the scenario. 1 - caller call into queue 1 2 - agent 1 in queue 1 takes the call 3 - agent 1 transfers the call to queue 2 4 - agent 2 in queue 2 takes the call I need agent 2 to see who transferred the call from queue 1. My agents...

OK I solved my own problem. It seems the error was not in my setup - but instead it was int he routing of the server OI was connecting to. The server si using the default gateway of my old Firewall - so the traffic was routing to it instead of the new firewall - so I added a static route to the...

What am I missing? I tried to figure this out all day yesterday. I am new to the ASA5510. I am replacing an existing firewall (Sonicwall) with an ASA5510. I need to create a DMZ for our email server that I can access from the inside network using RDP (3389). As I read around before trying this...

You can check in Manager - System -> Twinning -> Send original calling party information for Mobile Twinning. This works for me using PRIs - as the PRIs I use allow me to send whatever I want as a CLI. This method does also involve a Twinning License for each user. On users of mine that do not...

I am using a mix of 5602 and 1608L's - I will check for firmware upgrades for each of these units and apply them today. I will try to follow up in a few days if this has heped my horror =) thanks again and as always tlpeter for direction for something to try! Avaya, Panasonic, Polycom, APC...

I have an issue that is causing me to get bad VoIP. Somehow this line keeps repeating in my IP Office Monitor. The line in Monitor even repeats after the system is rebooted.I am using v6.1(22). I have tested that the switch is not the issue. I have test multiple ports and swapped out the IPO...

Thank you both unclerico and njjimbo! sourcing the ping request from the inside interface has helped me greatly. I now feel like this network thing is going to work. I had hit a roadblocknot being able to manage this device3 from accross the VPN (where I sit). Adding the management-access...