Remote office / IP office

[jsaad]

I have a small customer with 8 telephones and he has another office on the other side of town. Each location has 50mb/10mb high speed internet with an existing Sonicwall VPN. He would like to use 6-7 Iphones at the remote office connected back to his phone system.

I was thinking of an IPoffice and I am curious would a second IPOffice be prudent or can you have 6-7 remote phones at the this remote sales office? What sort of bandwidth would be needed? Any tips to check out the network ahead of time?

 

[hairlessupportmonkey]

If the budget permits then two IP Offices would be nice, connected by SCN via a VPN tunnel. This offers some DR / resiliency. Otherwise IP Handsets connected via VPN will do the job fine.

ACSS - SME
General Geek

 

[amriddle01]

What sort of bandwidth would be needed?

If you allow 100k per call between sites that will cover G711 with overheads

 

[MandyDroid]

For just 6 - 7 phones the cost would be more beneficial for a single control unit using IP phones across your existing VPN. The obvious failure here is that if the main office VPN goes down so do the phones at the remote office. However - using a single IP office for a call center type environment makes things easier. All call data would exist ion a single tracking platform with little extra effort.

I have seen call logging software work between multiple control units but I have also had many issues with several reporting software vendors in regards to call centers that are distributed via multiple IP Office Control units.

Simply put there is no clean and direct answer to this question but instead a serious of question and solutions that will direct the engineer to the best possible implementation for the current scenario.

Good luck!!!

Avaya, Panasonic, Polycom, APC, MCP, A+, CCENT
##################################
"When I was a child, I spoke like a child, I thought like a child, I reasoned like a child.
When I became a man, I gave up childish ways.

 

[Gunnaro]

Mandy, I beg to differ.

In case this is a call center, I'd say the customer would benefit form having a more resilient system.
If one IPO goes down, they have the other IPO to rely on. (A bonus would be that both sites can have a fax or postage meter without paying extra for analogue line)

I don't know where this system will be located, but if possible have the line provider set up a fall back on the trunks, if one is out, calls are routed to the other.

When it comes to reporting, a customer that makes money on incoming calls wouldn't mind paying a little extra for a reporting system that handles more than one IPO at the time. If the reports are off the day one site goes down, they still make money.

50/10 Mbps is more than enough to handle 8 phones, but if you can configure QoS you are safer in case of high loads on the lines.

Kind regards

Gunnar

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Oh, for fox sake!