If he really has to have that info...
Here is a 'work around'?
Do you have ACD software in your system? if so, make everyone and ACD agent, make him the ACD Supervisor and set-up a TTY/PRT port and run ACD reports?
He can get a 'Display' and 'Reports' on both incoming and outbound calls.
Depending on your software Rls...try this.
This will tell you everything you want to know about your CLID output.
>ld 20
PT0000
REQ: PRT
TYPE: CLIDVER
SORTBY TN
ESAONLY NO
SHORT YES
TN <CR>
CUST <CR>
DATE <CR>
PAGE <CR>
DES <CR>
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