Number of Outgoing Calls

[daleblizz]

Option 11C Rls 25.40

Hello,

I have a supervisor who wants a count of how many outgoing calls each of his employees make each day. (8 employees total.) He would like it to output to a printer.

For something like this, an aftermarket CDR seems like overkill. He'd probably be happy even if he could pull up the information on his phone display.

Any ideas for a workaround would be appreciated.
Thanks,
Dale

 

[GHTROUT]

You could just collect the CDR data to a capture file. However, the time and labor cost to analyze it may soon exceed the cost of just getting CDR software.


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[59Deano]

If he really has to have that info...
Here is a 'work around'?

Do you have ACD software in your system? if so, make everyone and ACD agent, make him the ACD Supervisor and set-up a TTY/PRT port and run ACD reports?
He can get a 'Display' and 'Reports' on both incoming and outbound calls.