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Any luck with this? I started getting complaints in one location of the same thing. Random, only occasionally. Can't see any issues anywhere that might lead to what is causing this. Mine just started up this past Friday 10/16/09. NOthing has changed and our IT guys say they haven't changed...

Solved the problem by blowing everything away associated with the trunks. Took out the trunks, signalling group, trunk group and then removed each DS1 card as well. Rebuilt it from scratch and all is happy now. Thought I'd post that in case anyone else runs into this.

I have created a custom report in CMS 13.1 to show integrated and real time stats on my trunks. I have one trunk that is 96 channels with 2 D-Channels and 94 B-Channels. I am using the NUMINUSE and MBUSY database items in this report. When I run the report it is showing 94 channels, as it...

This would be automated. Basically the call comes in and if we don't have any available agents we just route the call back out to the second call center.

I apologize for hijacking this thread but would this work for my issue? I've posted this issue and not gotten an answer. I have a customer that is sending me a custom ANI and I need to forward some of these calls to another call center and KEEP that custom ANI on the call so the second call...

We are a call center and are sharing work with a second call center. I need to forward on calls to the second company that we can't answer. However when I do so the second company gets OUR ANI on their inbound call. How can I forward these calls and keep the originating ANI for the second call...

Well then I think you are stuck with checking each skill to see if any available agents exist as you stated earlier. I can't see any way around it.

You say you tried to come back to that vector? What if you don't come back to the original vector? Did the call get queued in the second vector at all or did it ignore it?

I guess you could route the call do a second vector. Can you queue to a 4th one in a different vector or is it 3 skills per call not per vector?

Have you tried doing a trace on the VDN to see how far it gets? Seeing where it stops may help you figure out the problem.

Work was done on the Primary CMS by Avaya early this morning and the interval data was pulled from the secondary to the primary. However now I noticed that the monthly data archive was not ran. There is no monthly data on the primary for April. The secondary does have it. I do not see an option...

It shows we have 2000 authorized agents. I did get the quote from our BP. We have 2 CMS servers set up for HA backup. To upgrade both came to over $378,000. That sounds like it's awful high to me. That sounds like a new price. Am I wrong or would this be close?

Where would I find that info in CMS?

Can one of you BPs out there give me a ballpark for upgrading CMS 13.1 to the latest version? Is there a per unit price? I have asked our BP but they are slow as molasses in responding and I'd like a ballpark idea. Thanks

To start with we have a dual S8720 system running CM 3.1.3. We purchased this system about a year and a half ago (we were a Nortel shop) and from the start the music on hold has sounded like crap. The guys that installed it couldn't clear it up either. I've heard it from the boss ever since...

Yeah I'd like to go as well but no dice. Management just won't spend the money.

Budget Dollars!! Ahh that is the big one. I have been to a Nortel Conference when we were a Nortel shop and found it very informative. Would love to get to one of these Avaya Conferences. As with most companies right now the economy is making it hard to spend money. Can anyone give me some...

Not a big deal no. More of an annoyance when I have to sift through 6 pages of disconnected soft phones looking to see if something else that IS important is wrong.

phoneguy55: As I noted in my original post, I know they are out of service. They are home agents on soft phones. Not always connected. So no, I can't just put them in service. They will constantly go in and out of service since they aren't always connected. AvayaTier3: They are programmed as...

By the way Susan the "Record IP Registrations in History Log" are set to No for my system so that's not it. Thanks anyways though :)