We routed to a different vector and queued up the skill and then returned to the original vector and it still was a no go.
I think what I am going to end up doing but I have to run it by the customer is do a
check skill 22 pri m if available-agents > 0
This skill only has one person in it for this vector so I think if they are unavailable during the time that the call gets to them to just omit them from the queueing.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.