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We also use Faxfinder but route to folders, based on dialled extensions. I don't know if this might help, but if you may recently have moved to new or different analog ports, check that the analog port call dispaly type is set to DTMFF.

Thanks Westi. Would you happen to know how far forward can I could take the UCM and still be compatible with IPO 8.167 ? Thanks for the suggestion.

Hi All I'm having a similar issue, with all resources in use on the UCM. VM is the only application being used. I see about 19 thousand small files in the TMP folder, (level with the root folder). Would anyone know if these are OK to remove? I've been able to use WINsCP to connect to the UCM...

I think you should be good. We have a few IP 400 Phone (analog) expansion modules jacked into IPO 500 V2 8.1.67 at various sites. You may have to upgrade the software version on it, via manager but I think that's automatic, after you reboot the stack. The expansion module needs to be up and...

We would like to create remote extensions for users' home offices using SIP hardphones and using the Avaya Session Border Controller for Enterprise. Unfortunately, VPN phones are not an option for us. The Avaya docs are a bit confusing, on whether hardphones (SIP) of any type are supported...

I'm trying to configure an IP Office 8.179 so that I can manage the UCM-hosted VM via the WAN port. I've been able to manage the IPO by natting the LAN2 interface to the LAN1 Interface. But I am unable to add a second IP to the LAN2 Interface, to NAT to the UCM module. These interfaces LAN1 and...

You probably need to take it out of service to put the trunk in loopback mode. After you do, try some of the tests. Don't forget to loop it down, when done testing. Before you do, are all of the channels showing "in service" How about utilization summary, any alarms? Does rebooting the IPO...

Teleworker users do not need IP Endpoint licences.

What does the digital trunk summary display in System Status? If everything looks good, use the tab labelled "Line Test" and set the line into loopback mode, Run some tests on the whole line, to see if the service is working properly, from the provider side.

We have a few IP 500v2 systems, with IP 400 VCM32. When calls connect across the SCN there is quite a loud bit of static, when the call hits the trunk. Inbound callers report that crossing the SCN to get to the VM server, they often think they have been disconnected. I am in the process of...

I was wondering if anyone might know how the synchronization routine handles the "status" and "intuity" files in users' folders, during failback operation. These files determine what the system treats as new or old or deleted, among other things, and as far as I can tell. If VM on the...

This looks like H225 call setup Re-Enable SCN on both sides then ask them to filter for UPD traffic on port 50795. Even if the SCN is up, that is not a guarantee, that calls will traverse the network. We have an ongoing issue, and an open ticket with Checkpoint re exactly this. Three of our...

Have you considered Server Edition at one of the three sites? I know nothing about the product so take it for what it is worth: According to documents • Supports failover for up to 500 users/ extensions

Thanks TlPeter. I hope so too. Most of the users there have 4412-d phones. I've been looking at the manuals but can't find anything. Would you know if there a way for them to look at the call history? At least then they could return calls that were missed.

Daily Backup ran at 4:00 AM and damage had already been done. So we have lost all new and saved VM on centralized server, greetings and names and passwords all have to be recreated, for 100+ users at the remote site. Corresponding folders on backup VM server had also been cleared.

Thanks TlPeter We have a 10 site scn. The server only wiped the VM folders for a specific remote site. The centralized VM site's network link was down for about 90 min last night. This morning, the VM folders from remote site X were all wiped. The folders are still there, the creation...

Issue confirmed. Had network interruption again last night, > 100 VM accounts from remote site on centralized server all reset to New. All saved or new VM deleted from folders and greetings and name wavs deleted as well.

We had a 1.5 hr network outage at one of our remote sites last night. This morning, VM folders that had existed for the users at the disconnected site, had been wiped: no new or saved messages. The Intuity.txt file was defaulted, so the string: "FIRSTTIME=Y" and the MSGNUM.TXT file was set to...

Thanks IPGuru. IPO 8.1.67 and VM 8.1.9102. Voicemail is centralized on this server. I've tested by having one user access the HG Voicemail and wait at the prompt that says: "press 2 to hear your new messages", then I've logged in, and the wav file plays: "you have x new messages" "press 2...

Thanks for any suggestions: I've recently had users complain that they are able to collect VM from a group box, simultaneously. Prior to our last VM upgrade this was not possible apparently? Is there any way to limit Hunt Group VM collection, to one user at a time? If two people collect the...