Centralized VM Wiping VM Folders

[CamIAm]

We had a 1.5 hr network outage at one of our remote sites last night. This morning, VM folders that had existed for the users at the disconnected site, had been wiped: no new or saved messages. The Intuity.txt file was defaulted, so the string: "FIRSTTIME=Y" and the MSGNUM.TXT file was set to 0. The original user folders existed though, and their creation dates were correct. The sites are connected over SCN.
Centralized VM server
VMProV5SVC= 8.1.902
IP 500V2= 8.1.67

 

[CamIAm]

Issue confirmed. Had network interruption again last night, > 100 VM accounts from remote site on centralized server all reset to New. All saved or new VM deleted from folders and greetings and name wavs deleted as well.

 

[tlpeter]

This sounds like a broken server to me.


BAZINGA!

I'm not insane, my mother had me tested!

 

[CamIAm]

Thanks TlPeter

We have a 10 site scn. The server only wiped the VM folders for a specific remote site.

The centralized VM site's network link was down for about 90 min last night.
This morning, the VM folders from remote site X were all wiped. The folders are still there, the creation dates are correct, but they are all defaulted to new.
Very frustrating now, having to restore VM folders to another location, so that 100 users can listen to VM which was created after close yesterday.

 

[tlpeter]

Hmmmm, that is odd.
But that is why i always backup VM messages every day and a full backup every week.
Do you have a good backup?


BAZINGA!

I'm not insane, my mother had me tested!

 

[CamIAm]

Daily Backup ran at 4:00 AM and damage had already been done.
So we have lost all new and saved VM on centralized server, greetings and names and passwords all have to be recreated, for 100+ users at the remote site.
Corresponding folders on backup VM server had also been cleared.

 

[tlpeter]

Outch, that is nasty.
Hopefully they accept your explanation about what happened.


BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

What about this one: IPOFFICE-42451 Server Edition voicemail boxes appear to be missing from VMPro configuration

Solved in 8.1.9203 (VMPRo)


BAZINGA!

I'm not insane, my mother had me tested!

 

[CamIAm]

Thanks TlPeter. I hope so too. Most of the users there have 4412-d phones. I've been looking at the manuals but can't find anything. Would you know if there a way for them to look at the call history? At least then they could return calls that were missed.

 

[tlpeter]

I have no idea to be honest if this will be in the call history.
Only a reporting tool would be able to help i think.


BAZINGA!

I'm not insane, my mother had me tested!