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Thank you.

well i don't know hehe i'm not the "telephony company" technician only network tech :P but we're supporting issues with the telephony system. i'm just gonna give a try calling from that phone because i've not been in the office where the DN is since the beginning of the problem. The person in...

Would that be related to this Customer 0 or Customer 1 thing? http://www.pictures-upload.com/up/23gsms80200971016207n88xe3x.jpg Bruno Villeneuve Network/IT Technician

Hi, i would like to know, in OTM 2.2 the option to call directly the reception of the building for a specific extension. Let me explain this a little bit more: We're in a hospital with two buildings; Hospital and CLSC. Both have a woman at the reception with the "0" extension DN. I want...

it seems that the problem with the meridian mail was related to that A/B switch indeed. a cable was unpluggued for some reason .. maybe de internet access provider came in the servers room and untied it .. anyway, it's working now. and they're also working on the fact that "Connection to switch...

sorry about that guys, i'm a hard time to shoot some configurations on my phones also. It seems like there's a problem with some communications. i.e: if i try to change something on a phone and then to shoot the config, the log window shows up and closes the second after; no time for the config...

i'm gonna give a quick check this afternoon thanks for the advice i'll give a report asap Bruno Villeneuve Network/IT Technician

No, i'm not connected to any kind of switch it's directly. Bruno Villeneuve Network/IT Technician

Hi guys, i need help once again with my mailbox system. I'm using Meridian Mail VT220 - Release 2.20. I'm not able to pass through the "Connect 9600" thing. I start the Meridian Mail console, i'm able to see: ATZ OK ATZ0 OK ATDT(phone number) CONNECT 9600 I would normally hit "CTRL+R" here...

As usual in IT department, each things comes to an end by itself ... we had a shutdown of the telephony system in the whole building; no one had a phone tone during a minute. And then i came back by itself and OTM was able to shoot the config. lol i hate that way to fix something but we don't...

ok i found the overlay passthrough but it says (when i enter with the same username and password than OTM Nav), the session failed saying the username and password are wrong. any clue how could be this user/pass? Maybe like another one that i already have Bruno Villeneuve Network/IT Technician

sorry but can you tell me how i can test it please? I almost used to go via OTM directly Bruno Villeneuve Network/IT Technician

Hi everybody, thanks for the previous post response I got, was very helpful. I need you on a new case today: I'm trying to "shoot" a config for a phone. After changing the name on the CPND, using OTM Navigator 2.20, I try to shoot the config but the normal window (white) of the config appears...

Well you know what .. i'm just gonna put an ADL on this Key anyway, nobody is used with this program key. hehe Thanks for you help tho! really quick replies. see you next time guys Bruno Villeneuve Network/IT Technician

I totally understand, otm is a piece of biiipp can't wait to change the whole system lol I'm gonna find a way to enter in command line but do you have any clues to get there? the name of the file or something Bruno Villeneuve Network/IT Technician

That's my content of the "CLS" Feature in OTM: Bruno Villeneuve Network/IT Technicianhttp://www.pictures-upload.com/up/3nsr1ahq200912716269rkygjgs9.jpg

hmm .. ok well i don't know the existance of any command line lol it's the kind of setup that's "already done" and have to learn how it works .. anyways, we're moving the VoIP soon. There must be a way to setup that key .. or do I need to kill the TN and do it again? When creating a m2008...

Thanks for the quick reply. Here's what I have in the CLS Feature: PAGENET (PGNA) Denied Outgoing call Barring (OCBA) Denied Trun-Call Tupe Access Restriction (CLS) Conditionally Toll Denied Network Class of Service (NCOS) 00 Trunk Group Access Restriction (TGAR) 1 Pretranslation Group (XLST) 0...

Hi, I have to configure a m2008 phone with 8 keys at the right of it. The keys 6 and 7 (last two ones at the top) are 6: Hands Free and 7: Program. I've been able to find out Hands Free which is HFA and in OTM the key becomes gray; perfect. But when i come to set the Program key, i don't find...

I answered this on my own. Here's what I did, really simple. I already knew my light on the phone was working because, we have a common line for the helpdesk on the key 0 and the associated key for the mailbox is 6th one and when we have a message, it lights up. I replace my Message Waiting...