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I am having an issue with incoming caller id on analog extensions. It only shows the name but not the number. I tested this with digital extensions and the name and number shows up fine. My vendor says it should show up on both and they were unable to help. Has any one seen this and is there a...

Our Easa phone kx-t 616 voicemail is not playing the main greeting when called. Instead it is playing the login greeting. It sounds like the system lost programming. Does anyone know where to get the programming manuals for the pbx and voicemail or how to recover the programming if possble...

Hi, we just replaced our wireless controller from Meru to Aruba and is working well except for our 3626 ip phones. The display shows "No Net, Found No APs" and does not connect. I believe it's because of the ip address of the Aruba controller, but I'm not sure where it goes. Please help. Thanks...

They have eCAS, how do I access it from ASA or do I need to go to eCAS directly?

Anything that helps, but preferably something that logs the call and if there were any follow-up by the employees. And also by date if possible. Thanks

Is there a way to retrieve no dial logs or alarms from the pbx? Meaning a situation in which a resident is requesting immediate assistance and an employee failed to address this situation. This is an assisted living facility and they claimed their previous vendor was able to retrieve this from...

gwebster, I downloaded that link and I didn't find the msi file or the root folder.

derfloh tried it, got nothing.

Yeah I'm just using the screensaver, that's why I need the msi file to disable the address book and login/logout. I would appreciate it if someone could help me out with this. Thanks.

We have all 9611g ip phones connected to ip office and am using the screensaver on them and they're all working fine. I need the msi file to edit the usb companion screensaver and disable the other components so I can distribute to our users.

Does anyone know where the Avaya oneX Deskphone USB Companion .msi file is located? I unpacked the setup.exe file and searched for the .msi but could not find it. The admin guide said it was under root but that folder was not there. Thanks in advance.

Thanks gwebster had the wrong files, that did it!!!

Thanks gwebster, how do I upgrade them to the current release. I changed the sig to h.323 but it didn't upgrade. Is there something I'm missing?

All the phones are 9611g and they all have the same screensaver.jpg. The problem is some of them move and some don't. The customer wants them all to move. The difference is during boot up the phones that displayed the Avaya one-X, the screensaver.jpg after boot up does not move. But the one...

I tried making the jpg smaller, but the results were the same.

Yes I got it to work with the required settings, but I noticed the screensaver.jpg moves around on some phones but not on others. I noticed the phones that boot up with the Avaya one-X logo, the screensaver is stationary but the phone that boots up with Avaya logo, the screensaver moves around...

Hi, I am having trouble configuring a screensaver on a 9611g ip phone. I tried uploading the file 46xxsettings.txt from a pc which has the Manager folder and the PBX from Embedded File Management. Both seemed to have uploaded fine with the same results: 240 min before it goes to screensaver and...

Can I use it with embedded voicemail?

Our company wants to set up Meet Me Conference but we have essential edition and I understand we need preferred edition for it to work. Do we just need to upgrade to preferred or are there other requirements needed. We have the following control units installed. Plus about 80 - 90 ip phones...

Does this software need to be on the mail server or can it be on another pc on their network?