Is there a way to retrieve no dial logs or alarms from the pbx? Meaning a situation in which a resident is requesting immediate assistance and an employee failed to address this situation. This is an assisted living facility and they claimed their previous vendor was able to retrieve this from ASA. Any ideas would be greatly appreciated. Thanks in advance.
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No Dial logs or alarms. 1
- Thread starter ceejcast
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dialtonebone
Technical User
What exactly are you looking for? A call history? alarm history?
- Thread starter
- #3
dialtonebone
Technical User
You would need some sort of CDR software. If you don't have any there isn't any logging that the PBX keeps for CDR purposes.
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- #5
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- #6
dialtonebone
Technical User
You need to go to eCAS directly. This will provide you an account of call length/direction etc
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