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Good Morning, Does anyone know of a IP-CCIS SV8500 to a SV8100 cheat sheet that shows the 8500 programming side? We recently moved from a Nortel 61C to a NEC SV8500 and installed IP-CCIS to one of our SV8100’s. Coming from Nortel I’m still dealing with a huge learning curve. The installers...

Hello all, We have a 2400 that’s currently being upgraded to a SV8500 W/UM8700 voice mail. All of our phones are Dterm Series i 16 button phones. Question: Is there a way to program the “Message” button on these phones to work with our new UM8700 voice mail? Also Question: Is there a...

Thank You, Thank You!!! It was the "Minimum Digits" on the MDR2000 that was set to 4, I changed it to 0 and we now see Internal calls. THANK YOU trvlr1, SL1M1, GHTROUT, jaxuser for all your time and efforts... and especially your patience!!

This is probably where the problem exists. This is the "Collection Script" file (mdr2000.col) thats used by OTM to pull CDR from our MDR2000. Is there anything here that could be causing the trouble? ;******************************************************************************* ; Script...

Ok doing the following in the MDR2000 I can see the "L" records with ext to ext (Internal) calls listed so I know it's getting to our OTM... or at least that the MDR2000 is seeing it. M2K> Mode --> MDR BCD M2K> Open Link (Enter) L 088 00 DN5129 DN4770 03/01 11:40:11 00:00:10.0...

I tried toggling FCDR to NEW, then OLD, then NEW again with no luck. I also tried your suggestion of adding CDMA to two extensions and making calls to each other with no luck. Thanks for the suggestions though GHTROUT! Well I've narrowed it down to one of three things: It's not leaving the...

Other than ICDA being set in cls for all phones is there any other settings on the switch side that would prevent internal CDR from being sent to the MDR-2000?

Thanks GHTROUT, I kind of thought that same thing after reading more posts here. Unfortunately the Costing in OTM's Telecom Billing System is only seeing Ext(D) to Trunk(T) and Trunk(T) to Ext(D) no Internal(L) calls. Is it possible the MDR2000 collecting script "mdr2000.col" is filtering out...

Doh! Sorry I read your post too fast, yes I do have that in LD 22

Thanks for responding SL1M1, No but I do have this in there: ICDR 108

Also I've reset both the MDR2000 and our OTM server with no luck.

Yes I tried setting Internal calls to a "Test" costing sheet with all zero amounts with no luck. It seems like I'm missing a setting on our 61C because during the Collecting process in the Data tab I never see any “D to D” calls only “T to D” and “D to T” calls.

I am trying to get our 61C, MDR2000, OTM to report internal calls. Sorry guys I’ve looked at every post here on internal call reporting with no luck. Here’s what I have: • Every phone has ICDA, CNDA in cls • I have “Internal Calls (Ext->Ext): Yes” set on MDR2000 • OTM external call reporting...

Ok I was able to add the new LD area code "567" and it works perfect however, I'm still confused with the way "fcas" works. We basically have two area codes that are both local and local toll, 330 and now 234. In fci 1 for area code 330 (Main) they allow all local prefixes. In fci 2 area for...

Thanks johnpoole this is what I get: CUST 0 FEAT net TRAN ac1 TYPE npa NPA 1330 NPA 1330 RLI 20 DENY 5551212 DENY 976 SDRR DENY CODES = 2 ITEI NONE REQ prt CUST 0 FEAT net TRAN ac1 TYPE npa NPA 1567 ESN071 NPA 330 NPA 330 RLI 6 DENY 976 SDRR DENY CODES = 1 ITEI NONE...

I’m a converted NEC 2000IPS on-site tech that’s now working on a Nortel 61C so go easy! hehe My problem is we have to add new Local Toll prefixes 207, 380, 466, 521, 567, 650, 788 to area code “234” and also add a completely new area code “567”. When I first started here I called Verizon to...

Recently area code 234 was added in our area, a couple prefixes are local and a few are long distance. Local prefixes should be "521 650" and LD prefixes should be "207 380 466 521 567 650 788". The way the current programming is set up it's allowing both the Local and LD calls to go...

Thanks GHTROUT that did the trick! Our 3 PRI's are setup as one big pool with LD and Local treated the same so this solution works just fine. Thanks Again!

No we do not have to 10 digit dial for local calls. I posted our NPA because I'm a NEC tech new to Nortel and I looked at similar posts and saw they always mentioned checking your NPA for area codes and Nxx for prefixes. When I look at both NPA and Nxx for our local area code/prefix that...

We have a newer local area code (234) used for cell phones that will only works if you place a 1 in front of the number, other wise you receive a pause then a fast busy after the number is dialed. (Our normal local area code is 330) I worked with AT&T to track the calls going through our PRI's...