I am trying to get our 61C, MDR2000, OTM to report internal calls. Sorry guys I’ve looked at every post here on internal call reporting with no luck. Here’s what I have:
• Every phone has ICDA, CNDA in cls
• I have “Internal Calls (Ext->Ext): Yes” set on MDR2000
• OTM external call reporting works perfect.
• When “Collecting” in OTM I don’t see any D to D “Internal” calls
• OTM has a huge C drive so plenty room to handle internal calls
I’ve done my research before posting this however I’m still at a loss as to why OTM can’t see Internal calls… help!!
• Every phone has ICDA, CNDA in cls
• I have “Internal Calls (Ext->Ext): Yes” set on MDR2000
• OTM external call reporting works perfect.
• When “Collecting” in OTM I don’t see any D to D “Internal” calls
• OTM has a huge C drive so plenty room to handle internal calls
I’ve done my research before posting this however I’m still at a loss as to why OTM can’t see Internal calls… help!!