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And more importantly, can you overflow to a DSC? Nicholas Platt AT&T Global Business Systems Southeast

Reusser, thanks for your response. I started trying to do what you suggested but I think I may have hit a snag. The switch that this ACD queue is in is at one site while the voice mail is at another and the two switches are connected via h.323 to NRS. I tried putting in the queue DN of...

Thanks to you both for your very timely responses. MWC is set to yes. Here's how I've got the queue programmed: TYPE ACD CUST 0 ACDN 26633 MWC YES MAXP 30 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT SRRT NRRT FROA NO CALP POS ICDD NO NCFW 72210 FNCF NO FORC...

I've got a customer that uses basic ACD as a backup. They would like to be able to have the calls in the queue wait 45 seconds before then routing out to voice mail. I've tried entering the voice mail DN in IFDN in the queue programming but it just rings and rings. I've tried changing the...

I'm having an issue forwarding calls externally. The scenario is that there is an extension (75002) that has target line 344 on it (rcv'd 24410). Extension 75016 also has the same target line on her set. The lady at 75016 wants to forward target line 344 to her cell. Using line redirect lets...

That was what it was. Thanks a lot BombOne! Nicholas Platt AT&T Global Business Systems Southeast

I'm trying to figure out how many pages I can send out when faxing out of Desktop Messaging. I've got a user trying to send a fax of 20 pages and it's not letting her. I've tried myself and the max seems to be about 17 pages. I looked in the Call Pilot under Messaging->Messaging Management...

I've not ever tried it on a BCM, but you might do the Feature **Startup on it after you've powered it off and back on again. This will reset all of the programming to default but, and again I apologize for my lack of memory, you still might have to put in the password in order to do this. Try...

Ok, I've patched the box and we got the same results, so I talked to the TAC guys who suggested moving the info path from path 1 off the home menu to the home menu itself to see if it would let me then set it to home and have it work. I tried and it didnt. I cant get any Nortel support for...

Sorry, the first line of the above post should read: You need to go into the terminals and sets, set 37, Line Access, prime line, of the programming and see if DN 37 has access to a line pool. I forgot the line access heading. Nicholas Platt AT&T Global Business Systems Southeast

You need to go into the terminals and sets, set 37, prime line, of the programming and see if DN 37 has access to a line pool. If not, you need to give it access to whichever pool the rest of the folks are using to get out on. I'd also go into the system programming section under access codes...

I worded my original explanation wrong. The path is an info path and not a transfer to an info mailbox. The tech on site tried programming a new tree with an info path to see if he got the same result and he did. He did it this way because the tree was in use and he couldnt take it down. I...

Return to AA shouldnt matter here, but it's set to yes. I havent tried deleting the path. I guess I could just delete the whole tree if it came down to it but it's rather large and I'm trying not to have to do that. It's been a while since I've messed with the Norstar type voice mail and...

Thanks in advance for any help you can give me. Here's the problem: I have a BCM 400 running 3.5 software. In the voice mail I have a menu built that sends users to an info only mailbox. From there I would like it to go back to the beginning of the menu. I've set it for home, but once...

That's what it was. I didnt realize, nor does it say in the book, that you must first enter the IDGT entry you want to take out followed by space and X. Once I took all of the entries out, I was able to go in and out the IDC. Thanks so much for your help!! Nicholas Platt AT&T Global Business...

No, it automatically prompts right past the FDID prompt. Nicholas Platt AT&T Global Business Systems Southeast

I printed the RDB and dont see a reference to that table anywhere. I also tried making a change to the existing IDC table. The first prompt that comes up is FDID but it prompts right past that automatically. The next prompt is IDGT. I tried entering X but it wouldnt let me. I looked in the...

I recently programmed a new IDC table in a CS1000E on rel 5.5. When I was programming it, I accidentally answered yes to FDID and programmed it the rest of the way. When I realized what I had done, I tried taking it out and got this message: REQ out TYPE idc CUST 0 DCNO 2 SCH1279 DCNO ! >err...

Thanks...I'll try it out as soon as I get a chance. Nicholas Platt AT&T Global Business Systems Southeast

Great info. Do you know if 3CDaemon would work? Nicholas Platt AT&T Global Business Systems Southeast