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We just had a new BCM50 installed and we have a 1230 that appears to be stuck on handsfree. Is the phone bad or is there a setting the user could have changed to make the phone that way?

Ah, so it is. I shouldn't reply to any posts until at least my second cup of coffee.

You can name the ACOD associated with the RDB. Look up the ACOD in the route data block in LD 16 and then go into LD 95 and name the ACOD. That name will now show up on an incoming call to that route.

You need to break out your NPA's a little farther. You need to out NPA 1423 and rebuild as 1423 1, 1423 2, 1423 3, 1423 4, 1423 50, 1423 51, 1423 52, 1423 53, 1423 54, 1423 550, 1423 551, 1423 552, 1423 553, 1423 554, 1423 555 0, 1423 555 10, 1423 555 11, 1423 555 120, 1423 555 1211, 1423 555...

If you are moving to an Option 11 with a PRI you can have the numbers on those individual trunks ported to your PRI as DIDs and then you won't have to worry about analog trunks.

It doesn't appear to be programmed as a PRI. The route is built as a DTI. You may want to check with the CO to make sure what it actually is.

First off, extension 2288 needs to hunt to an extension other that 2288. Secondly, HTD and FND need to be HTA and FNA. Thirdly, there is no FNA set up. FTR FDN XXXX. If none of the phones are forwarded and all have SFD in CLS and a call comes into extension 1 and no one answers it, it will...

You can only forward no answer once unless you give the second phone SFA in CLS. That will allow it to forward no answer one more time. After that it just rings.

We have attempted to install the desktop messaging client on three new machines and the install goes fine. However, when a person attempts to log on, it returns the Desktop Messaging Properties box. Also, when you try to expand the CallPilot Desktop Messaging group of folders (we are using...

I have two CP's that I want to network, What type of networking is the easiest for the customer to use? I have looked at 555-7101-102. Is there something else out there about implementation? This document didn't help a whole lot. It appears that enterprise may be best but it sounds like it...

I have installed the desktop client on well over a hundred machines but am having problems with one. The install goes okay but when you try to expand CallPilot Desktop Messaging you get, "The set of folders could not be opened. The server is not available. Contact your administrator if this...

I have two line-side T-1 cards attached to a server with two Dialogic D/240JCT-T1 cards. Everything works fine except when we want to transfer a call out of the IVR to our customer service department. It won't go through, we get reorder. The ports have C6A and XFA. The vendor says they need to...

Log into Meridian Mail, choose 5 for system status and maintenance, choose 7 for sytem event and error reports, choose 1 for seer retrieval, put in 91 for seer class, and choose a date about 10 days back. Go through all of the pages that come up and you will see entries for "stale" mailboxes...

I ran into a similar situation. In the end I had to load XP from a CD, not an image. When XP was loaded as an image from our network TM would not work. As soon as we loaded it locally, no problems.

Log into Meridian Mail, choose System Status and Maintenance, then System Event and Error Reports, then SEER Retrieval, put 91 in for SEER Class, and choose a start date 10 days prior. Run through all the pages and it will show you mailboxes with no activity for the previous 30 days. I do this a...

It looks like you are confusing DCH 17 with Loop 17. Loop 17 does not appear to be a PRI.

Do you have a CLID table set up? Many carriers won't allow outbound dialing if you aren't sending a number that matches one in their database.

I have installed line-side T-1's before. I know how to option them. My question is does anyone know anything about the setup of the Dialogic board. I can't get the actual span (crossover cable) to come up. I can loop back to the card and everything looks good. I am looking for help on the...

We are trying to connect a line-side T-1 to an Intel Dialogic D/240JCT-T1 card. I have a different line-side card installed and working with some other equipment but this one really giving us some trouble. Has anyone had any experience with this type of Dialogic board?

Do you have INAC set to yes in the RDB for your PRI?