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Hello Fellow Avaya Dial Toners. We have an issue with one of our sites that has the B169 DECT wireless conf rm phones. I have about 4 deployed. 1 of the phones is having an issue with an error that says "line in use" when I try to go off hook and make calls. Documentation on this phone is...

I have redundant ASBCE's on an 8.1 Avaya infrastructure and I have a Verizon SIP trunk attached. Verizon is seeing an incorrect CLID going out to them from my site on random OB calls, mostly when a phone is forwarded to a cell phone but the originating caller is blocking their CLID. When I trace...

Have an Audix MAP100 4.4-5 with 2g drives in bay 0,1,3 system that I am trying to restore from backup tape after a system crash and rebuild. All was going well with the restore until we hit a message that says "WARNING: Tape Driver HA TC 6 LU 0 - Check Condition : A Blank Check condition has...

Does anyone know where I can get formatted 640 mbs tapes for back ups for Definity G3 v11 systems? I have a blank tape brand new but when I try to use it I get an error that says the tape is not formatted correctly. I know this is a huge long shot but I have to try. I have several systems that...

Kyle555 and Dialtonebone, Thx for the response. I am looking to change the GLOBAL pwd that ALL J169 users would use to log in with, Not just one phone at a time. I do know that user management will change it for each unique user but was wanting to change it for everyone at one time. Like what...

Hello Sports fans. Hope you're all well. I have a CM 6 system with system and session mgr 7. We are using J169 SIP phones. I am trying to find a way to change the password that is used to "log in" to the phone when it first boots up or when a user changes desks. They have to add their ext # and...

RESOLVED!!! It took a late night RESET SYSTEM LEVEL 4 (Cold Start) of the system to unlock this port. We tried just a PORT METWORK (3 in this case) LEVEL 1 (warmstart) and that didn't fix it. Went to PN 3 LEVEL 2 and that didn't fix it. Then we just jumped to a full SYSTEM RESET LEVEL 4 cold...

Thanks guys. Yes, I smell L2 on this for sure. L2 is Juniper and I have virtually no experience there. Cisco I could deal with looking at the ports and configs thereof, shut/no shut etc. But Juniper I have no clue. I have engaged the netwrok guy to take a look but no responses yet. Will post...

All, thanks a bunch for the replies. Have G3r Old Version R-Media: R011r.7585.7.0.2 Disk: R011r.7585.7.0.2 So it looks like I am using the TN1648B cards in both SPE's. INADS just wont answer incoming. It is a 1MB so no station programming restrictions on it for inbound. It just rings open and...

I have new J169 Avaya SIP phones and am trying to add them to my CM 8 system and they are built in the CM and Session Mgr correctly. When I plug the phones in and they boot up, I get to a point where the phone says "No Ethernet" and will not get to the "log In" screen to finish the boot up and...

I have a CDR port on a CLAN card in my G3 v11. It stopped sending CDR about a month ago and I cant seem to get it working again. It has a IP address of 10.1.212.3 and is sending to a Teleboss 850 collector at IP 10.1.212.2. When I try to ping from inside the pbx to either address I get an...

OK, so I got a new gig working on old G3 systems and need to hook up a modem for external access to the system. The existing INADS line does not seem to answer the INCOMING call for sys access. The outbound alarming works but not inbound sys access. I have tested the 1MB right up to the...

Does anyone out here use the following or have a similar topography: CS1k PBX Rls 7.6 Call Pilot Rls 5 Contact Center AACC AML integration with the following: Co Res CCMS/CCMA/CCT Rls 6.4 SP 13 CCMM (Email only for now but Chat coming soon) 6.4 SP 13 Call Center agts using AAAD Phone models...

Hi Effort and thanks for the response. We have a really good VAR from our perspective and they are pretty supportive. I was looking to actually share with some of the customers that are on this site but it seems to be pretty "technician" centric here but was hoping for a connection or 2. We keep...

We are using AACC 6.3 SP8 using CCT/CCMS Co Res server with a Multimedia (email)stand alone server.. and looking at chat and Outbound campaigns. We are connected via AML to CS1K at RLs 7.5 and a Call Pilot...5 I would like to connect with any other users that are using a similar if not exact...

I am using CC7 and am having an issue when I try to add multiple email addresses in the "TO" and "CC" address box's for any email sent into my Multimedia server. Example: email from customer is addressed in the "TO" box as example@mycompany.com. One addressee no problem, the email lands in the...

CCTECH, Thanks for the response. Yes we are upgrading our PBX from a CS1K M rls 6 to a full blown IP CS1K E rls 7.5...we will stay AML for now....we cant find anyone using SIP to network with....we have about a 50/50 mix of IP and TDM phones right now and will be moving to 100% IP with the...

We are beginning the process to convert our existing call center CC 7.0 to the AACC 6.2 platform. I have been tasked with ensuring a smooth transition from the current CCAD desktop to the AAAD desktop and handling all agent retraining. I pulled down the AAAD Agent desktop doc to read but would...

CCTECH, thanks for the info but I am not sure what you mean here. The issue is when our agents reply to an email that is rec'vd in CCMM. When the email is sent out it goes out from our CCMM thru a relay server that is just an SMTP pass thru device. I know that CCMM is not converting the...

My company is actually considering replacing the PBX we have now with a solution from Lync for our Call Center. We have about 500+ agent seats and use all sorts of call center centric solutions. Call monitoring, Skills based routing, Menuing on incoming calls, IVR on some applications, Multi...