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Calling from a CS1000E extension to a PBX accross a SIP trunk (DS3000 PBX) and then trying to perform an attended transfer back out to a second CS1000E extension, the transfer appears to complete, but there is no audio between the CS1000E extension phones, and clearing the call on one does not...

Hi, I am trying to configure a Lineside T1 to connect to an Interalia XMU+. I understand that there are quiet a number of settings that need to be adhered to on the T1 card. Does anyone have this setup already either in a lab or on a customer site. I would like to know the dipswitch settings...

I am sending the CLID to a HDX in order to queue to an agent ID. This is working perfectly except for local Dublin numbers I am missing a leading "1" in front of the CLID. I want to check the CLID and if the CLID length is 7 then I want to add a 1 in front of this then send it out. SO the CLID...

I believe the TsInternetUser is the user for terminal services perhaps if you reset this password under users you can access the scripts then.

VNS is Virtual Networkign Services and is an IP dchannel I suppose. I think the issue was hardware/path related.

Did any one come accross this before for VNS. % DCH 23 IMSG SETUP REF 00000304 TOD 9:39:56 % FEAT :NCID % PROGRESS: ORIG ADDR IS NOT ISDN % CALLING #:0968809182 NUM PLAN: E164/UNKNOWN (UNKNOWN) % CALLED #:4100 NUM PLAN: PRIVATE/ABBREVIATED (CDP) % % DCH 23 OMSG REL COMP REF 00008305 CH 0 TOD...

I have installed AVAYA Aura Contact Center 6.0 I believe this is basically CC7. I needed to delete an agent and his agent ID was referenced in a script so it said no. Fine - but then the agent disappeared from the users screen on CCMA and I cannot now do anything delete/change/recreate. The...

Has anyone come accross an issue where the CCMS or License Manager services refuse to start - just giving a common "failed to start CCMS services" error. This is a new installation to a CS1k AML and all the notes have been followed (as best they can be). The SCMU fails to start the CCMS services ??

It is a CODEC mismatch - I traced the call and saw "no CODEC". If you call the CS1k from the OCS it handskaes on a CODEC of G711 uLaw but if you call the OCS from the CS1K you cannot get a handshake. I read this may be somthing to do with the MCM not beign setup correctly?? I am not an OCS...

I have OCS R2 with a Conf bridge and connecting from the CS1K via SIP trunks. The CS1k is on release 5.5 and the NRS and Trunks are setup and tested ok the call is beign made and answered on the OCS server but there is no speech path between us. Has anyone had this issue between the OCS and CS1k

I'm afraid there will probably be no replies as this is not a question but a request for work. I would suggest you hire in a contractor who has done this work. If you are interested our company can help you with this.

If its pre CS1K 7.5 then I believe I could Proxy through what is called an SES, an older Avaya product , and it’s possible to change it there through some translation or “adaption”. If it is CS1K 7.5 then the Session Mgr/ Session Mgr (rel 6.1) pair can do this translation. THis is a release...

This is a third party server used for call centre processing. I have no information on this as I was only asked to setup the SIP trunks on the PBX - they came back expecting a different SIP format. I haev also seen the same issue with connecting to Audiocodes or Asterix servers it is the CS1K...

THe SIP messages sent to/from the CS1k are as follows sip:1080;phonecontext=dorchester.dorset.com@customera.com:5060 But I want it to be sip:1080@customera.com:5060 Most third party SIP devices are expecting SIP:[tel number]@[IP Address] but nortel has this sip:[tel number];cdp.udp@[domain...

johnpoole/bhassell2000, I reckon yyrkroon is correct as when you have this consolidated user/pass setup you can only use admin I have this on another system but this is a CPPM and not on the linux server. These new systems require full IP remote access to do the changes on BCM through the new...

When trying to go into ld 2 and change the date/time I get TFC0007 Time and Date changes privileges are not supported on Linux Call Server. Severity: Minor The user is admin and this is centralized user. I have checked this on another Rel6 and works ok. Wondering if anyone came accross...

I am logging in locally in our lab. Usual user/pass through a serial cable and reflections.

When listing the channel allocation is says there are no channels allocated I have no RAN's or Music assigned that's the strange thing. Dmunger - How can I download this NTP from you?? Thanks again

Would anyone have the MIRAN I NTP. I am trying to assign music to a channel and it is saying access to Channel Denied.

It is true it is strange how this just changed. Dialtone and other tones are controlled in LD 56. You may need to change these in there. I will try and show here some of the settings I belive are "normal". You will need to print FTC in ld 56 and check under HCCT - DIAL XTON 158 XCAD 016...