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I assume you are doing the backup from an XP machine or Windows Virtual Machine XP mode?

If you have an agent's Missed Call Option set to Automatic Logout where does that missed call to the phone then go? I assume not back to the queue (as it would with Missed Call Option = Make Not Ready). Is the call dropped?

Thank you exsmogger - thats it! Appreciate you pointing me in the right direction!

yes ...i know that So if what i am describing is not outbound transfer then what is it? Thats what i am trying to figure out. Customer says call to a mailbox are redirected and are automatically parked and they can then pick the call up from any phone. It is also tied into thier paging system.

I have a customer who claims they had the following scenario working on a BCM450 R6 and wants it set up again. They have a DID set up to ring a digital phone and then roll to VM if unanswered. Previously (before the mailbox was deleted) the caller pressed 6 inside the mailbox and the call either...

Is there a way in telset programming to see what agents are logged in? Not how many but what agent ID's are currently logged in to a skill set. I know it can be done in Call Pilot Manager but I have a customer who wants a supervisor to be able to look at this on their phone. is there a feature...

Does anyone know if the ICC on a BCM450 has any scripting capability like AACC? I have a customer with ICC and they want to set an overflow rule to forward the skillset calls to an external number (another call center on west coast) but only for a a few hours after closing (not the entire time...

Do you mean for the DID of the phone? Or is there something I need to do on the BCM with the VM with target lines?

Yes - calls to the same extension go to VM sometimes but not always.

I have a problem with centralized voicemail on two BCMs that I cannot figure out. I set up the programming for the voicemail and tested it and it worked from either location. However, it does not always work. If call an extension on the BCM where the VM does not resides sometimes the phone will...

Is there a way to delete the CDR log files off a BCM50. I know in a 200/400 you can Putty in and access the D drive to delete the files but that doesn't seem to be the case on a BCM50.

I have a customer with a BCM 3.7 that wants callers that "0" out to be forwarded to an external number. I have tried building a destination code and defining that as the operator in voicemail but the calls keep getting sent to the General Mailbox. Any ideas would be appreciated.

See above in thread- patches are current.

Again...good thought but menu repeat key is 8.

I thought of that and checked it already but good idea! Nothing there that begins with 2.

Yes they can dial other extensions just fine just nothing that begins with a 2. Disable DN dialing is not checked.

Sorry I was incorrect ...it is a BCM400 4.0 fully pathced.

I have a BCM450 where I cannot dial any extensions that begin with a certain digit (2) off the auto attendant. I can dial those extensions fine from set to set ...just not off any greeting in the AA so it has to be something in CP. I get a message that says I have dialed an invalid extsntion and...

I have a customer that wants to change the format of incoming faxes to email from TIF to PDF. Anyone know how to change that?

Thank you!