BCM450 CallPilot

[FastBusy4657]

I have a BCM450 where I cannot dial any extensions that begin with a certain digit (2) off the auto attendant. I can dial those extensions fine from set to set ...just not off any greeting in the AA so it has to be something in CP. I get a message that says I have dialed an invalid extsntion and I know that it obviouly not. Any ideas would be greatly appreciated!

 

[hawks]

what rls is it and have you loaded the latest patches on the unit?

 

[FastBusy4657]

Sorry I was incorrect ...it is a BCM400 4.0 fully pathced.

 

[cook1082]

You say can not dial ext with 2 do you have others with 3,4? And can they be dialed. If not look in the AA table, I think its disble DN dialing should not be checked.

 

[FastBusy4657]

Yes they can dial other extensions just fine just nothing that begins with a 2. Disable DN dialing is not checked.

 

[morenot]

Check Callpilot:Configuration/System properties
Name prefix, special prefix b, maybe you have set "2"
if so, change it to a number diferent

 

[FastBusy4657]

I thought of that and checked it already but good idea! Nothing there that begins with 2.

 

[morenot]

Check Greeting Table:
Menu Repeat key box

 

[FastBusy4657]

Again...good thought but menu repeat key is 8.

 

[morenot]

What patches do you have installed

 

[FastBusy4657]

See above in thread- patches are current.

 

[morenot]

check this:

http://www.tek-tips.com/viewthread.cfm?qid=1675244