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Hey thanks! Do you know the name of the device? RAD is not a problem as most of my customers already have the RAD.

I had a similar problem with a customer with basically the same hardware as your customer. I solved the problem by clearing the NAM and starting with a fresh system. First, I cleared their existing NAM and then reloaded their data. Problem continued. Then I replaced their existing NAM with a...

If they have a call pilot turn on the screening for each mailbox. Then when called the voice mail will prompt the caller to state their name and then the users phone will ring stating the name of the caller while the caller is on hold, the user then can accept the call or reject it. The caller...

Is there a way to set up remote access to an MICS or CICS using an internet connection instead of a phone line? Is there a third party device or something to connect to the MICS that I can hit with an IP address then use Norstar Remote Utilities from there?

First try to do the transfer doing the following before building the route because a route may exist that will work. answer the call press transfer dial a 9 plus the phone number follow the prompts on the display to complete the call if the 9 doesn't work build a route under services you can...

thanks I will call them and ask for the disconnect.

Sorry it is NOT a PRI. It is primary and set to E&M.

Remember to go into BCM manager and check the radio button that the source is your file. Also, make sure that your file is uploaded and that the file size is not larger then the max. I've had it take over 30 minutes to upload a music file even though the system says it is uploaded. Just be...

I've recently been loosing sales to phone system vendors who provide VoIP via a DSL, Cable or Fios connection. From what I've heard it is a SIP connection. These are not hosted solutions or something for your house like Vonage, but rather an inexpensive way to provide 4 to 8 lines without...

I'm not on site but I usually set all my PRI the same for the most part. The settings are: BCHANSEQ: DESEND COFAIL:TIA-547A I/F LEVELS:ISDN FRAMING: ESF INTERNAL CSU: ON CSU LINE BUILD:0 LINE CODING: B8ZS CLOCKSRC: SECONDARY LINES: E&M POOL: A Supervised Also, I read a post that asked...

I have an existing customer who has an MICS with 5.0 XC software and a T1. The problem is that channels 24 and working towards one are seized after a call is made. It takes about a month to seize ten channels and they are a busy call center. It only happens on the outbound calls as channels 1...