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I changed the PRT1 ADAN to A TTY1 ADAN and put in PRIO 1 just as you have it, the strange thing is I had to change the Baud from 9600 8 1 N to 9600 7 N 1. I had to do that with the CTY as well. Thanks again.

Thanks to 1norteltech who gave me the information I needed to get this to work. By the way I am not a Nortel vendor, but we do work on them because end users can't find anyone to work on the old stuff. We tried to get away from it but they keep finding us and we can't turn them down.

Thanks for the print out. I will go try that set up tomorrow, but if I remember correctly, if I make the port a TTY it will not let me put the device number in PRIO in LD 23.

Thanks GreenB246, What if I am using a qsdi card not an msdl? And what if I'm using a PC with either procomm or hyper terminal instead of a printer? I don't think I am getting the option to change the prams on the port.

The carrier has to do that.

I can probably set my laptop up again as Wyse 50 emulation 9600 8 1 none and set the stio in ld 23 to 1. Then I can change the prt 1 port back to tty 1 user acd and it will display the ongoing status report every 60 seconds. I can't have both reports trying to use the same port. It's either one...

IT'S NOT A TTY PORT. IT'S A PRT PORT AND I POSTED IT ABOVE. I DON'T KNOW WHAT ELSE TO PROVIDE.

I HAD MY LAPTOP SET UP IN PROCOMM AT 9600 8-1-NONE VT 100. I AM NOT GETTING ANY REPORTS. SHOULD I BE USING HYPER TERMINAL INSTEAD? IF SO WHAT ARE THE SETTINGS TO USE? WHAT EMULATION? I AM GETTING NOTHING TO THE LAPTOP. I HAVE TRIED NULL MODEM ADAPTER, NULL MODEM CABLES.

iF ALL ELSE FAILS OUT THE PHONE AND REBUILD IT WITHOUT ANY FORWARDING OR HUNT.

O.K. Guys, I have tried the above. Here is what I have programmed. LD 23: TYPE ACD CUST 0 ACDN 2410 MWC NO DSAC NO MAXP 10 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT 4 FRT 16 SRRT 5 SRT 60 NRRT FROA NO NCFW 2400 FNCF NO RTQT 0 SPCP NO OBTN NO RAO NO CWTH 1 NCWL NO BYTH 0 OVTH 2047...

You have a Nortel CICS norstar key system. You will need to set the polycom on a 7310 port. You should get an adapter from Konexx to connect it.

Thanks, i will try that on Monday. Have a great weekend.

So, If I change tty 1 to prt 1 it will print the reports to my laptop in procomm or to a printer?

o.k.

Hi, The SCB data block will not let me put 1 ( which is my tty port for acd) it tell me the logical device is not valid, or some such. I think the err code is SCH0730. Any other ideas?

Thanks all: Have a great weekend wherever you are.

THANKS, I WILL TRY THAT I A LITTLE BIT. I THOUGHT THAT WAS FOR IF YOU WAS USING A PRINTER.

The SCB is as follows: REQ: PRT TYPE: SCB CUST: 0 CPRD: 01 01 12 31 SHR: 7 EHR: 18 DOW: 2 3 4 5 6 RFRQ: 3 SFRQ: 2 ROPT: 1 2 3 4 PRIO: PAGE: NO AID: NO -IDLB -IDUB -LOG SRPT: NO TOT4: YES THE ACD DATA BLOCK I WILL NEED TO GET. IF I CHANGE THE AID TO YES WILL IT AFFECT THE WAY THE...

Thanks for all your help. I finally got the port to print to my lap top using procomm. The thing is I am only getting the ongoing status report, not the 4 reports I set up in LD 23. Any ideas?

I'm not trying to collect CDR information, I am already doing that. I'm trying to get the 4 ACD reports to print to a PC in Hyper Terminal.