acd output to pc 6

[etdsron]

Would like to get steps to produce the 4 acd reports to a pc running hyper terminal.
I have tty 1 set up for acd,
I have the SCB set up for STIO 1
I have the SCB set to print reports every half hour.
I get nothing out of my TTY 1 port not even garbage.

 

[phonz1]

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acd output to pc
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etdsron (Vendor) 14 Feb 08 13:00
Would like to get steps to produce the 4 acd reports to a pc running hyper terminal.
I have tty 1 set up for acd,
I have the SCB set up for STIO 1
I have the SCB set to print reports every half hour.
I get nothing out of my TTY 1 port not even garbage.

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acewarlock (TechnicalUser) 14 Feb 08 13:05
Does TTY 1 have (user CTY)

What is a SCB?



This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.





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etdsron (Vendor) 14 Feb 08 13:08
SCB is Scheduled data block for acd reports.
TTY 1 user is acd.

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acewarlock (TechnicalUser) 14 Feb 08 13:09
Have you checked to see if your even getting anything out of port 1 by connecting right to it?

Do you have CDR turned on in CDB an PORT assigned to it?

Have you said YES to CDR on the RDB and YES to the Types you want to collect?



This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.





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etdsron (Vendor) 14 Feb 08 13:12
I'm not trying to collect CDR information, I am already doing that. I'm trying to get the 4 ACD reports to print to a PC in Hyper Terminal.

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1norteltech (Programmer) 14 Feb 08 13:24
Go to LD 37 and test the tty. Type tty 1 then enter. You should see:

ABCDEFGHIJKLM
NOPQRSTUVWXYZ
0123456789"#$
%*!&()<>=:,.?

on your hyperterm. If not, your baud rate might be wrong or tty port is bad.

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yyrkroon (TechnicalUser) 14 Feb 08 13:29
could you prt and post tty 1, or make sure the APRT is set to yes eventhough its not a printer. that's the only way we got ours to work providing the SCB datablock is correct.

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yyrkroon (TechnicalUser) 14 Feb 08 13:32
also make sure RPRT in the ACDN is set to yes.

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johnpoole (Programmer) 14 Feb 08 13:47
another quick test would be to connect to a working tty, verify the pc/comm port/hyperterm.. most of us use procomm.. scripts make that a cleaner device.. you can also set your capture path to a share drive, then use a script to determine the file duration... same app at another site, the supervisors have access to the share.. they get a new file every 30 minutes...

another test, put a nul modem cable between that pc and a working pc.. you should be able to type to the remote screen.. your cable between the tty port and the comm port on the pc may need a nul modem adapter... most of the time if it's baud or protocol problems you will get garbage.. if layer one is not right, you get zero
john poole
bellsouth business
columbia,sc


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acewarlock (TechnicalUser) 14 Feb 08 14:45
Sorry I'm having Brain Farts today, just getting old I guess.



This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.





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dabble (TechnicalUser) 14 Feb 08 15:16
I am having the same issue, but when I go to the console in LD 37 and type in TTY 13, the only thing that comes up on my console screen in the . prompt - not the ABCD.... as 1norteltech outlined.

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acewarlock (TechnicalUser) 14 Feb 08 15:18
What is TTY programmed as?



This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.





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dabble (TechnicalUser) 14 Feb 08 15:36

REQ PRT
TYPE ADAN TTY 13

ADAN TTY 13
CTYP QSDI
GRP 0
DNUM 13
DES ACD
FLOW NO
USER ACD
CUST 00
SSUP NO
APRT YES
XSM NO

REQ


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acewarlock (TechnicalUser) 14 Feb 08 15:49
When you said you didn't see the ABC ect, where you looking at the Terminal you typed TTY 13 or where you looking at TTY 13? it should be on TTY 13.



This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.





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dabble (TechnicalUser) 14 Feb 08 15:54

Actually on both. I thought that after I typed in TTY 13 on the screen, then the ABCD would show up on the screen and then a few seconds later it would show up on my PC.

The ABCD wasn't showing up on either.

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1norteltech (Programmer) 14 Feb 08 16:07
The ABCD shows up on the TTY you are testing only.

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tnphoneman (Vendor) 14 Feb 08 17:15
Change the TTY to a normal maintenance terminal until you get the communications set up correctly and then change it back to an ACD terminal. Simplifies trouble shooting. If you hit enter and nothing show up you have 2 possible troubles

1. communication parameters on PC do not match TTY
2. TTY is set up for DCE not DTE

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etdsron (Vendor) 15 Feb 08 8:40
Thanks for all your help.
I finally got the port to print to my lap top using procomm. The thing is I am only getting the ongoing status report, not the 4 reports I set up in LD 23.
Any ideas?

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1norteltech (Programmer) 15 Feb 08 8:43
Post your SCB and ACD.

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etdsron (Vendor) 15 Feb 08 9:53
The SCB is as follows:
REQ: PRT
TYPE: SCB
CUST: 0
CPRD: 01 01 12 31
SHR: 7
EHR: 18
DOW: 2 3 4 5 6
RFRQ: 3
SFRQ: 2
ROPT: 1 2 3 4
PRIO: ********** you need to input your TTY here
PAGE: NO
AID: NO
-IDLB
-IDUB

 

[etdsron]

THANKS, I WILL TRY THAT I A LITTLE BIT. I THOUGHT THAT WAS FOR IF YOU WAS USING A PRINTER.

 

[phonz1]

Wow, what happened there?

The SCB is as follows:
REQ: PRT
TYPE: SCB
CUST: 0
CPRD: 01 01 12 31
SHR: 7
EHR: 18
DOW: 2 3 4 5 6
RFRQ: 3
SFRQ: 2
ROPT: 1 2 3 4
PRIO: ********** you need to input your TTY here
PAGE: NO
AID: NO
-IDLB
-IDUB


Thats what I meant to say

 

[acewarlock]

You scanned and copied the whole thread, I did that once but caught myself before I hit SUBMIT.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[phonz1]

a major "DUH".... TGIF ace??

 

[etdsron]

Thanks all:
Have a great weekend wherever you are.

 

[etdsron]

Hi,
The SCB data block will not let me put 1 ( which is my tty port for acd) it tell me the logical device is not valid, or some such. I think the err code is SCH0730.
Any other ideas?

 

[1norteltech]

Go to LD 22 and PRT TYPE = ADAN TTY 1 and see what the DNUM is and use that.

 

[etdsron]

o.k.

 

[GreenB246]

PRIO is for reports and I always build it as a printer not a tty, So in ld 37 type PRT 1

STIO is for Status displays and they are TTY's. For supervisors to have on their desk or on a hyperterm session.

You may have gotten this already but I couldn't read through all the copied info. Good Luck

 

[etdsron]

So, If I change tty 1 to prt 1 it will print the reports to my laptop in procomm or to a printer?

 

[phonz1]

change tty 1, X everything in USR and add ACD, then you'll get an APRT prompt, say yes. that should do it

 

[etdsron]

Thanks,
i will try that on Monday.
Have a great weekend.

 

[etdsron]

O.K. Guys,
I have tried the above.
Here is what I have programmed.

LD 23:
TYPE ACD
CUST 0
ACDN 2410
MWC NO
DSAC NO
MAXP 10
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 4
FRT 16
SRRT 5
SRT 60
NRRT
FROA NO
NCFW 2400
FNCF NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OVDN
IFDN 0
BUSY BSY SRC SRC BSY
AENI
IFDN 0
BUSY BSY SRC SRC BSY
AENI NO
OVBU LNK LNK LNK LNK
EMRT
MURT 3
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
-----------------------------------------------------------
LD 23:
REQ PRT
TYPE SCB
CUST 0
CPRD 01 01 12 31
SHR 7
EHR 18
DOW 23456
RFRQ 3
SFRQ 2
ROPT 1 2 3 4
PRIO 1
PAGE NO
AID NO
TOT4 YES
-----------------------------------------------------------
LD 22:
REQ PRT
TYPE ADAN
ADAN PRT 1
CTYP QSDI
GRP 0
DNUM 1
DES ACDPRINT
FLOW NO
USER ACD
CUST 00
SSUP NO
APRT YES
XSM NO

WHAT AM I MISSING?
HOW SHOULD MY LAPTOP BE SET IN PROCOMM?
WHAT TYPE OF EMULATION?
THANKS

 

[acewarlock]

What are the switches set for on the TTY port? thats what you set the Procomm at.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Triton101]

Have you tried the NULL MODEM attachment yet, as johnpoole suggested?

 

[Triton101]

ignore my post, looks like you are missing certain reports only, but you are getting data to print on the tty.

sorry.

 

[etdsron]

I HAD MY LAPTOP SET UP IN PROCOMM AT 9600 8-1-NONE VT 100.
I AM NOT GETTING ANY REPORTS.
SHOULD I BE USING HYPER TERMINAL INSTEAD? IF SO WHAT ARE THE SETTINGS TO USE? WHAT EMULATION?
I AM GETTING NOTHING TO THE LAPTOP.
I HAVE TRIED NULL MODEM ADAPTER, NULL MODEM CABLES.

 

[phonz1]

WHAT IS YOUR TTY PORT SET FOR, 9600, 4800, 2400? ALSO, IS YOUR TTY SET FOR DTE OR DCE? help us to help you, dude!

 

[etdsron]

IT'S NOT A TTY PORT. IT'S A PRT PORT AND I POSTED IT ABOVE.
I DON'T KNOW WHAT ELSE TO PROVIDE.