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I would like to add another group to our system file that can allow buttons on the first page of a 9611 phone. I know you have to create a group script, but unsure where to find the (buttons on the first page) scripting. Call center would be group 1 and everyone else group 0.

sorry, I did some digging and got it working. Put on a personal list... Thanks for the assist.

I found and ticked the box, but where would I go from there. I understand the personal list but how do i Activate the phone for a hotline??

Can a 9611 auto call a specific number once the receiver is lifted? This is one thing I have not done.

I have a bunch of phones that failed then came back with LOGOUT on the main screen with a bullet next to it. Nothing seams to remove this from the display. Has anyone seen this and does anyone know how to change the display. Currently the display is set at 1/2 display but it doesn't go away...

I have a 5.2.1 and I have downloaded central management but I am unsure where this program is to be installed. Is there any documentation or has someone installed and are using this product in conjunction with one-X. I'm really not getting any answers with the documentation I have found.

Does anyone know where I can find the instructions to activate or install the MM interface. I moved companies and don't have the resources here. This would be the Modular Messaging Web Subscriber options. Thanks

I have engaged with Avaya and because we have support they will do the upgrade at no charge. The documentation clearly says that upgrading to 5.2.1 is not customer upgradable. I haven't found a way to do this without a CD and being on site so Avaya will be doing our entire system. FREE. or...

having trouble trouble figuring this process out. I am trying to upgrade a s8300 server on a 350 gateway to 5.2.1 What is the easiest way or where can i find documentation. I'm using tftp2000 and i can connect, nothing is really making any sense.

I have a 5.0 switch and a gateway hanging off which they are using IP agent on a 9630 phone. They wnt to use the caller info button and the Vector is programed. When I use Vu-stats I can't use the button to retrieve the info. Is there a better way to get caller info to the agents??

Has anyone heard of a ringback over the VM message. I have a 4.0 switch that asked me to help. It is a new install with a shared audix. When calls come in over the DS1 and leave a message, there is ring back on every VM. Internally everything is clean. only outside calls. the Audix is not on...

Are you trying to get rid of the console all together?

How are you routing to the Cell phone?? EC-500, VDN, Forward?

I guess what i'm looking for is 2 or more audio in one partition. in the announcments what are the terms in the Annc type, used for "analog, analog-m, aux-trunk, analog-fd, aux-trk-m,integ-m, intergr-rep????

No...we have an Aux board in a 650 gateway with 5 different music sources going thru it and each one terminates at an Announcment. I then but the announcment in the vector: Wait 300 sec hearing V8 (ann #) and Continue. Works great but an Aux board is only for a 650 not G700. so I'm...

Can you use an mm714 and configure the trunk ports for music and point the announcment to the port?

So in Essence you would be doing tenant partitioning to use more than one MOH. If this is where you are not going please correct me. I have 24 tenants on the system each with there own music source. What i want to do is have one tenant with mulitipule music sources. In a 650 gateway I have...

I am installing a g700 gateway of an 8730. 5.1 software. Here is the question. Is there a way to have more than ONE music on hold source? As far as I know you can only use one MOH in an analog card. Customer would like MOH for one group and a different MOH with comercials on another. I...

One of our site has 5 different tape decks putting different announcments into the vector. Example: 09 wait-time 300 secs hearing (Ann #) then continue I need to set up an announcment ( old one uses a Aux-Trunk ) do I need to use that board or is there a different way to insert a tape deck...

Can a NON- lsp gateway do a trunk to trunk transfer. I have a 350 non- lsp gateway that canot do a TTT transfer. Phone are set with the proper COS. System Features are "restricted" switch is a 5.0. What am I missing.