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Hello. I have an Avay Merlin Magix system using WinSPM release 9.0. In our sales office, incoming calls will ring on a phone until a certain number of rings, and if unanswered, the call will start ringing on another phone. I've got one phone in the office that doesn't do that, and I need to...

The extension forwarding is 2217, and it's forwarding to 6404. I know the extension number, but not it's physical location. I've tried to call it to recreated the issue, but it now goes straight to voicemail as if there's no phone plugged in.

That would be done at the phone itself as far as I know, but I don't know where the extension is physically located. It is not located at any of the two locations I swapped. Is there a way to change the setting in WinSPM?

Thanks. After printing, I found that the extension is set to forward to the other for some reason. However, I don't know how to turn that off.

I would be glad to, but as I am new to WinSPM and Merlin Magix (experienced with Meridian systems), I don't know how to do that.

I have seen these problems in many different types of systems - to include Meridian and Avaya. 9.9 times out of 10, it's been a power issue related to a faulty continuity shelf. All these issues that you're describing are the direct result of power surges. On digital lines, surges resulting...

I'm using WinSPM R 9.0 with our Avaya Merlin Magix PBX system. When I swap two extensions, calls forwarded to one are going to the other (i.e. - Extension 2271 was moved to office X from office Y, and extension 2204 was moved from office Y to office X. Calls forwarded to extension 2271 are...

It's an HP laserjet 4250 with a PCL 6 driver. This is set up with a network print queue on our site appliance.

This is only affecting one user. Other users print from the same application to the same printer with no issues. She is using an Oracle Java application that outputs a file in PDF format displayed in a web browser. The print window is very slow to come up, and very slow to start printing...

I need to help a user forward her extension to her cell phone, however, I don't know what needs to be done in WinSPM to make her extension capable of doing so or the steps to get there.

Actually, I discovered that drive 2 crashed. The auto attendant was on mailbox 3000, and that was on drive 2. Since we have a maintenance contract with Avaya, I am having a tech come out to replace the drive. While he's here, I'll have him help me with setting up the Auto Attendant. Thanks...

Here is the data capture using .L ALL L ALL SYSTEM PARAMETER TABLE MON 08/24 09:05:53 2009 PIMALCO ID:206977 S/N:206977 PBX:40 INDEX VALUE (LST/MOD) PARAMETER NAME: 1 PIMALCO L/M INSTALLATION NAME 2 206977 L/M SYSTEM ID NUMBER 3...

Beyond user mailboxes, my Octel skills are non-existent. Our auto attendent will not pick up, so I need assistance finding and fixing the problem. Here is what I am looking to learn: 1. How do I find out what mailbox picks up the outside line? 2. How do I program the extensions that ring on...

Yeah. I know, but I didn't know the RCO was under LD 20. I'm still kind of new to this. Thanks again for your help.

Thanks for your help. I needed to set the RCO on the cutomer's TN (LD 20) to reference the CFN 1 that I set to 3 rings (LD 15). I've got it now.

I still don't see anything regarding individual extensions. I made the change, but it is system wide.

The best part of a POTS line for a phone support guy is that it's the telephone company's responsibility. You don't have access (or permission) to the resources necessary to find the problem. The number is most likely set to forward to an invalid number, or it has been disabled for some...

How do I change the number of rings (or can I) before forwarding to voicemail for a single extension in Meridian 1 Release 19?

We use a Meridian 1 X11 release 19. I need to run a backup, but the backup device shows as disabled. How do I enable this device?

The issue I'm having only seems to be with the ring generator. The extension is working, but just not ringing. When I shut off/ on the power to the switches, ring generator, etc... the phones start ringing again, then stop ringing, then start again and keep working for a while.