mikey71174
IS-IT--Management
This error doesn't show in any reference and it may be related to an issue I'm having with phones not ringing.
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Anyone ever seen ERR020?
- Thread starter mikey71174
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bigindian65
Technical User
Check the Loop Shelf Card associated with the Error. Which should have a disabled TNB on it, disabled by the system, if it is the easy scenerio, someone has something sitting on their keypad sending a mass amount of messages until the pbx disables the set. I have had that happen with 3905s that have handsets and no craddle, so they lay them on the keypad and error out.
Mato' Was'aka
Mato' Was'aka
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- #3
mikey71174
IS-IT--Management
The issue I'm having only seems to be with the ring generator. The extension is working, but just not ringing. When I shut off/ on the power to the switches, ring generator, etc... the phones start ringing again, then stop ringing, then start again and keep working for a while.
acewarlock
Technical User
What is the rest of the ERR020?
What switch's are you turning on/off?
ERR0020 l s c Input message received from unequipped PE pack l s c. No data exists for any
TN on this pack, which is disabled to prevent further input.
If all messages from same pack or from same PE shelf. Suspect:
PE pack l s c (if present)
Peripheral buffer on loop l shelf s
Network loop s
Cables connecting network and peripheral shelves
Other PE packs on loop l shelf s connectors
If all messages from loop L (various shelves). Suspect:
1. Network loop l or associated cables or connectors
2. Any peripheral buffer pack on loop l.
For SL-1 XN: Messages occur only when a specific System Clock Generator
(SCG) is providing clock and loops in all groups are affected. Suspect:
1. QPC411 SCG providing clock when messages occur
2.Any QPC412 Intergroup Switch (IGS).
Messages occur only when a specific SCG is providing clock and loops on both
shelves of one group are affected. Suspect:
1. QPC412 IGS associated with affected group when messages occur
2. Cable connecting the SCG and IGS packs via the Junctor
Messages are all from loops on the same network shelf. Suspect:
1. Peripheral signaling pack on affected shelf
2.QPC412 IGS on affected shelf
3. Any network, conference or TDS pack on this shelf.
Messages occur only when a specific CPU is active and only one group is
affected. Suspect:
CE Extender connecting CPU to affected group, or
ERR: Error Monitor (Hardware) Page 461 of 1282
System Messages
interconnecting cables.
If all messages are from the same XMLC/XDLC, then the XMLC/XDLC is to be
unplugged and reinserted (Option 11 only).
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
What switch's are you turning on/off?
ERR0020 l s c Input message received from unequipped PE pack l s c. No data exists for any
TN on this pack, which is disabled to prevent further input.
If all messages from same pack or from same PE shelf. Suspect:
PE pack l s c (if present)
Peripheral buffer on loop l shelf s
Network loop s
Cables connecting network and peripheral shelves
Other PE packs on loop l shelf s connectors
If all messages from loop L (various shelves). Suspect:
1. Network loop l or associated cables or connectors
2. Any peripheral buffer pack on loop l.
For SL-1 XN: Messages occur only when a specific System Clock Generator
(SCG) is providing clock and loops in all groups are affected. Suspect:
1. QPC411 SCG providing clock when messages occur
2.Any QPC412 Intergroup Switch (IGS).
Messages occur only when a specific SCG is providing clock and loops on both
shelves of one group are affected. Suspect:
1. QPC412 IGS associated with affected group when messages occur
2. Cable connecting the SCG and IGS packs via the Junctor
Messages are all from loops on the same network shelf. Suspect:
1. Peripheral signaling pack on affected shelf
2.QPC412 IGS on affected shelf
3. Any network, conference or TDS pack on this shelf.
Messages occur only when a specific CPU is active and only one group is
affected. Suspect:
CE Extender connecting CPU to affected group, or
ERR: Error Monitor (Hardware) Page 461 of 1282
System Messages
interconnecting cables.
If all messages are from the same XMLC/XDLC, then the XMLC/XDLC is to be
unplugged and reinserted (Option 11 only).
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
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