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The provider thinks it may be a device between their switch and the customer that is set to the wrong signaling. They have a tech on route to check it out.

Switched the programming from the T1 E&M to a PRI. Pretty much a default PRI setup - NI2, ESF/B8ZS, 4 digits. In system status the line shows in service and idle, but no calls in or out. The provider says the B Channels are going up and down, but I don't see that in system status. Any ideas?

That was my first stop, scanned through the docs and can't find anything.

I'm trying to install the Application Server to use One-X Portal, however I need to use a port other than 8080. The instructions are pretty easy with the Windows version of One-x Portal during the install, but I can't find anything regarding the Application Server One-X port. Is this possible?

IP Office 500 6.0.18 VM Pro 6.0.44 Any call that is supposed to go to a voicemail box or an auto attendant is presented with "welcome to IP office, for help at anytime press *H, please enter extension and # sign." Has been working fine for several years. Just reinstalled VM Pro to a new...

It's all the phones on the system (about 90), not any specific port. The time is correct on the phones and system status.

After updating an IP 500 V2 to 8.1.43 the 54xx phones time is acting strange. It is correct at 10, 11, 12 o'clock, but when it rolls to 1, 2, 3, etc, the first 1 stays. So at 1pm it reads 11:00, and 4pm it reads 14:00. If you pick up the handset and put it back down, the screen refreshes and the...

That did it, thank you!

I have a user on a BCM 400 using a 1140e phone. If she has a call on hold and takes another call, she cannot transfer it to voicemail directly. A normal transfer works. She can transfer to voicemail if she only has one call. Any thoughts? Is this a bug, limitation, or configuration problem...

Excellent, thank you.

I have a new issue. I have 6 lines coming in that are general business lines that are routed to a hunt group. Each of the 11 phones have their own direct dial number. I have setup those numbers in the ICR, and entered the SIP numbers in each user. When they call out, the caller ID shows...

It worked, thank you very much. This is all starting to come together for me. I've got the ICR, voicemail and AA working.

Thank you, I will take a look at that and see what I can get done. Needless to say, this is my first experience with SIP trunks, still trying to wrap my head around the system.

That was the instructions from the SIP Trunk provider. Attached are their instructions. They instruct you to assign a DID to each user, but I want to setup 6 lines that don't go to specific users, therefore we setup the fake users, then were forwarding that to a hunt group. The setup we would...

I have an IP500 system running 4.1 and embedded voicemail. SIP trunks setup from Mcleod. The SIP's come in through virtual users and are then forwarded to a hunt group. The incoming calls work fine, until you want voicemail or auto attendant to work. I tried to setup voicemail on the hunt...