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On previous issue of the same type, normally the network in dropping the connection to NCUI. Try this if possible.... On the NUCI there are 2 connections to the customer network, normally the bottom connection is used. Connect a connection using the top RJ to a differant network switch, but...

if in usa dis-zand:alldata3 clipstd=bcsdmf

To display the IP address of an IP phones, DIS-SBCSU:xxxx,optidat; Will also show the release loadware of phone.

I've connected the X-lite softphone to several systems. I've always connected to a STMI card configured as SIP. Had no issues with any incoming/outgoing calls internal or external (DID). Never connected to the DIU2U card for the SIP phones. Are you sure connecting to a DIU2U?

errors, issues, and alarms are in HITSA, use STA-LOGBK to view AMO's excuted.

donb01 is correct is using an analog port, then forward to whatever. But, is the fowarding of the analog, select everything, except DND both internal and external.....give it a try.

YES

In SBCSU LOGBK=N will deactivate.

CDR on the Hp4k only outputs over the IP service port. connect via 192.0.3 telnet port 1201. If all is set right, there are several AMO's.

make sure NETWKFWD is in COS.

If user do not want parties they place on hold to hear no MOH, in SCBCU, have HMUSIC=0. Look at you MOH with DIS-RCSU; place you test set on the channel you should here music. (it is also referanced in SSC) Verified the music channel is in service, DIS-SDSU:ALL,,PEN,PERS,1,X,Y,Z; if not...

In your example dis-dnit:dni,2360 This being sent to x2264, this could be a HUNT grp, ACD pilot, ACD grp, or an ext in your system. To add another incoming number to except, just add another entry in your DNIT table. It must be a valid number in your system, verify with...

the Hp4K can have several MUSIC on HOLD sources. Just create additional RCSU as HMUSIC and define a diffent numbers (1-60) then assign to the users in their SBCSU record under HMUSIC. Works great, will last forever.....!

On the channels in the Hicom DIS-SDSU:ALL,,PEN,PER3,1,XX,YY; This will give you the status of the channels. preform DEA-DSSU:DI,PEN,1,xx,yy,zz Access Phonemail, DEACT then ACT, once completed--->on all the channes, then ACT-DSSU:AUL,PEN,1,xx,yy,zz. It would be a very good idea while...