On previous issue of the same type, normally the network in dropping the connection to NCUI.
Try this if possible....
On the NUCI there are 2 connections to the customer network, normally the bottom connection is used. Connect a connection using the top RJ to a differant network switch, but...
I've connected the X-lite softphone to several systems. I've always connected to a STMI card configured as SIP. Had no issues with any incoming/outgoing calls internal or external (DID). Never connected to the DIU2U card for the SIP phones. Are you sure connecting to a DIU2U?
donb01 is correct is using an analog port, then forward to whatever.
But, is the fowarding of the analog, select everything, except DND both internal and external.....give it a try.
If user do not want parties they place on hold to hear no MOH, in SCBCU, have HMUSIC=0.
Look at you MOH with DIS-RCSU; place you test set on the channel you should here music. (it is also referanced in SSC)
Verified the music channel is in service, DIS-SDSU:ALL,,PEN,PERS,1,X,Y,Z; if not...
In your example dis-dnit:dni,2360 This being sent to x2264, this could be a HUNT grp, ACD pilot, ACD grp, or an ext in your system. To add another incoming number to except, just add another entry in your DNIT table. It must be a valid number in your system, verify with...
the Hp4K can have several MUSIC on HOLD sources. Just create additional RCSU as HMUSIC and define a diffent numbers (1-60) then assign to the users in their SBCSU record under HMUSIC. Works great, will last forever.....!
On the channels in the Hicom DIS-SDSU:ALL,,PEN,PER3,1,XX,YY; This will give you the status of the channels. preform DEA-DSSU:DI,PEN,1,xx,yy,zz Access Phonemail, DEACT then ACT, once completed--->on all the channes, then ACT-DSSU:AUL,PEN,1,xx,yy,zz.
It would be a very good idea while...
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