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Thanks for reply. First of all I mistyped my CM version, I have 6.3.15. I took a look into mts traces and signalling shows Cause 17. 18 09:30:40.671 62 00003e0f <-- SETUP crv 0_4eaf D-channel port number: 00003e0f Protocol...

Hi, here is my config: 1. Avaya CM 6.2.3 with public ISDN trunk to our PSTN provider 2. CM to internal dialer (3rd party) connected using SIP trunk Internal dialer outbound calls going to PSTN provider thru CM. In case of destination numer is busy my PSTN provider sends cause 17 (user busy)...

Hi, here is my env config: PSTN (ISDN trunk_ -> CM (v. 6.2.3) -> (SIP tie trunk) Asterisk All calls works fine except case when CM receives from PSTN frame with denial cause code (e.g. ISDN cause 1 "Unassigned number") and progress flag. ISDN frame looks like: 3 12:05:41.737 60 00003e0f...

We finally did H.323 integration and it really works :-) We only facing Calling Party name presentation issue. Name is truncated to 15 chars. Is it any protocol limit or some configuration problem ?

Hi there, I have two systems - Cisco Unified CM 6.1.1 and Avaya CM 5.2.1. Is it possible to conect them using SIP trunk without other helping system like Avaya SES or Avaya Session Manager ? Uncle Google has many doubts but there is allways hope ;-)

I will answer to myself for next generations ;-): The point is that connection is back to vector after unsuccessful route-to hunt group. Next we need simple wait and goto commands, eg: 03 wait-time 2 secs hearing ringback 04 route-to number 1111 with cov n if unconditionally...

That's clear for me but there is small problem - every IVR station requires additional ACD agent license. With 200 IVR stations it can be a little problem to explain my boss why we need to pay extra money just for playing ringback tone :-)

I have 7434ND type stations without agents.

Hi, I have circular hunt group with IVR port extensions. I need to set up coverage for all ports busy situation to hold caller on ringback till any IVR port become available. Available-agents parameter for vector seems do not work for this kind of hg. I've tried naive coverege path with second...

Hi, I have Proactive Contact system connected to CM 5.1. PC jobs places ANI to outgoing calls but I think there is no way to send CLIR. Is there any way to that on CM level ? Public-unknown-numbering table can convert to specified CPN but not to "restricted".

Thanks but, AFAIK, since hunt group is vector controlled forced announcement can not be configured ?

Hi, I have two questions: 1. When call is transfered from AVP to VDN and I have announcement before queue-to step in vector, announcement is not played. I think is AVP related but maybe someone have idea what is going on. 2. When I place announcement after queue-to step, announcement is stoped...

PRI

In other way maybe ? I have a vdn with big traffic and I have to prevent it from filling all trunks to allow incoming call to other vdns. Now I have temp skill and I queue to it all incoming calls against normal skill and next check calls-queued condition in step 02. It works but it's not so...

Hi, is there any way to check trunk group utilization in vector steps ? In other words i would like to achieve: 01 welcome announcement 02 goto step 4 if idle trunks on trunk group xx > 10 03 disconnect after announcement xxx 04 next steps

Stinney, Thanks. This is exactly what I need :-)

Hi, I'm running CM 3.0. When call is queued to skill and next transfered to agent immediately whet hi's aviable. Is there any way to play caller a ring before transfer from queue to agent ?