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Trunk group utilization and vector processing
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In other way maybe ?
I have a vdn with big traffic and I have to prevent it from filling all trunks to allow incoming call to other vdns. Now I have temp skill and I queue to it all incoming calls against normal skill and next check calls-queued condition in step 02. It works but it's not so exact. It generates some problems - you can not check logged-in and talking (trunk busy) agents.
I have a vdn with big traffic and I have to prevent it from filling all trunks to allow incoming call to other vdns. Now I have temp skill and I queue to it all incoming calls against normal skill and next check calls-queued condition in step 02. It works but it's not so exact. It generates some problems - you can not check logged-in and talking (trunk busy) agents.
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