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First make sure to close all the windows in OTM except for the main one. Right click on System Window under your CS1000 system and select properties. Click on the Customers tab at the top and click on properties. Click on the Numbering Plans tab and add/edit the range of DN's.

What zone are these soft phones in? Did you create it's own zone so you can control the codec? Is it currently uncompressed?

What keys on your sets have the POSID and DN? On my system, key 0 is the InCalls key and key 1 is the personal DN. So for the AST prompt I have 0 1 which means those keys can be acquired by applications. AST 00 01 IAPG 0 AACS YES ACQ AS: TN,AST-DN,AST-POSID

DNIS is related to what the person dialed and not where they are dialing from.

I highly doubt Nortel is going anywhere anytime soon. They have recently partnered up with Microsoft to provide unified communications with things like voicemail into exchange email. Also, last I looked, Cisco's voip phones are much more expensive than Nortel's with similar capabilities.

Doesn't release 5 give you the ability to sync with an NTP server?

Are you using IE7? Any changes to activeX settings in the browser? Have you tried an IIS reset on the webserver?

NRS, if it resides on your signaling server, should come up when you go to http://192.168.20.60/nrs. At least that's how mine works.

Please correct me if I'm wrong but...in order to observe an agent they need to have a position ID. In order for an agent to have a position ID, they need to be an acd agent. To be an acd agent they need to be assigned to an acd queue. So, chances are, you already have acd queues built in ld...

Either close out of OTM completely(might not work) or reboot the box.

I know a bunch of people at Vox and they are currently in the bidding process for our new maintenance contract(our main office is in NYC). We currently use Netversant and both companies I believe are located in San Francisco. Vox essentially split off from Netversant and took some of their people.

Here is a printout of an i2050 programmed in my cs1000. Did you copy from another i2050? REQ: prt TYPE: tnb TN 160 0 0 4 DATE PAGE DES DES 160000 TN 160 0 00 04 VIRTUAL TYPE I2050 CDEN 8D CTYP XDLC CUST 0 NUID NHTN ZONE 001 FDN 702000 TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0...

Not sure I can help you because I'm sort of a project manager and not doing any programming with this but we have CC6, CCT, IVR and we are currently implementing CTI screenpops with Salesforce CRM. We are capturing caller ID, looking it up in Salesforce and screenpopping that customer's account...