ACQ ??

[drcook]

Currnetly all of the acd phones in my CS100M register like this :
ACQ AS: TN
How do I make them register like this:
ACQ AS: AST-DN,AST-POSID

 

[PERRYPJ]

What software are you using for your Call Center

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[bigindian65]

TN is acquired by Symposium or other ACD Database. WHY are you wanting AST acquire? Do you have a call recording package?? Which would acquire by AST. What is your concern??

Mato' Was'aka

 

[drcook]

I am trying to use CCT, NCCT Reference Client. the nortel rep in india told me that i need to have ACQ AS: AST-DN,AST-POSID.

 

[mattfx]

What keys on your sets have the POSID and DN? On my system, key 0 is the InCalls key and key 1 is the personal DN. So for the AST prompt I have 0 1 which means those keys can be acquired by applications.

AST 00 01
IAPG 0
AACS YES
ACQ AS: TN,AST-DN,AST-POSID

 

[drcook]

here is a current phone I am working with.
DES RCLT
TN 252 1 00 03 VIRTUAL
TYPE I2050
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
ZONE 001
FDN 8980
TGAR 1
LDN 2
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD
CPND_LANG ENG
RCO 0
HUNT 8980
LHK 2
PLEV 02
CSDN
SPID NONE
AST 00 01
IAPG 1
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 2000 0 65206
AGN
01 SCR 5206 0 MARP
02 SCR 45206 0 MARP
03 MSB
04 NRD
05 ACNT
06 ADL 16
07 ADL 16
08 ADL 16
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[Nortellian]

Make CLS ICRA. The IAPG set to 1 and AST set to montitor keys 0 and 1 both look right.