DNIS question

[sk391]

I created a new script that collects values from the customer ie press 1 for and press 2 for.

I am using dnis to point the call to the script, for example something like this (cant remember the exact programming)

IF DNIS = then EXECUTE SCRIPT test

My question is what number goes into the DNIS variable is it the full dialled number from the customer or the last 4 digits that are presented to the Nortel Switch from the external exchange or is it the converted number from the IDC table.

Another question is it the DNIS that I should be looking at for is it the CLID?

Thanks in advance

 

[Johnthephoneguy]

Depending on what you are being sent, DNIS is usually the last 4 or 5 digits, but, it is not always the case. DNIS does not have to match the CLID, especially when you have 800 numbers coming in.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[mattfx]

DNIS is related to what the person dialed and not where they are dialing from.