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I have configured the following and it isn't playing the text to speech announcement for the unassigned number: NewCsAnnouncement and a Unassigned number range in Lync server GUI: number range: has one number for testing announcement service: Announcement FQDN Of Destination Server: that is...

hi, it is set to 6 seconds....i have also replicated the set up on some test phones on my desk and the pick up also doesnt work. It allows pick up of the primary group but not any associated groups.

I have an Extension Mobility user that works between two different sites...she needs to be included in the Call Pick Up group for bot sites. I have created a new Softkey Template to include "Other Pick Up" and assigned that to her UDP. Also added as the other Pick Up group and vice versa to...

hi thanks for your response.....i have sorted it now removed the tick for "provide outside dial tone". thanks

907(1-5)XXXXXXXX dial tone is returned after the 3rd number is dialled - How can this be removed? the route pattern was put in by another support company before i started managing it. Customers complaining that 9074xxxxxxxx mobile numbers are barred, they are not.

disassociated and reassociated device with VMB no problems since then

if you VNC to the server then run CMD will give you command line prompt.

just disassociate the device should work fine. The DN will still be in CUCM to use again

have fault for 2 phone lines they are both Call Forwarding ALL Calls intermittantly without the users pressing the button.

great thanks, how do i now locate the agents mdb file so i can overwrite the corrupt file?

an ACD agent recieves the following error message when logging into CCA: "An error occurred loading Personal Directory Database - Personal Directory will be disabled" - please advise where to locate to the MDB file to replace corrupt one.

Why dont you understand what i am talking about? do you know the difference between analogue and digital lines and the various types of handsets! Is CLI enabled through the switch?

Hi, how will he be able to See the caller ID? does he have an analogue handset with LED display?

I have set up a Hunt Group with diversion to a Voice Mail Box on all members absent and busy. The problem is that I need to set up an announcement for out of hours: I set up a hunt group with no members and diversion permitted then CDINI to a Subscriber mail box with answering on a Call...