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Hello, Avaya IP Office 500V2 fw 9.1.12 with a bunch of Avaya VoIP and Avaya DECT terminals. Forwarding is NOT working if the phone is NOT physically plugged. Is there any way to forward calls when phone is not connected to IPO unit? Thanks in advance. Regards.

Hi, IPO v2 9.1.12.212, Call Assistant 9.1.12.0.3 It seems that Call Assistant does not log incoming calls when unconditional forwarding to an external number is set for the extension. It's a expected behaviour? Thank you in advance. Regards.

Hi, We used assisted transfers because differents actions must be taken when an user (extension) does not answer or is busy. Plus, voice mail is forbidden. Management says that nobody likes voice messages: customers don't like them, users don't give a shit about voice messages in their VMPro...

Hi, Tested with (not assisted) transfer: it works. So the problem are assisted tranfers. VM ports in use are not exceeding 4. In fact, in my tests only 1 port was used. We really need assisted transfers in the VM modules ... so the phone's call recording button is the only solution at the...

There are 3 VM modules. Module's actions are mostly menus and assisted tranfers. I tested a new basic module with only a menu + an assisted transfer: one-X call record button remains disabled. So I think the problem is any module regardless of what's in it. Call recording works using phone's...

Hi, Thanks for your responses, holdmusic34 and sizbut. I have tried set the recording to ON, then save, then change to None, then save: does not work. holdmusic34: ICR stands for Incoming Call Routing (in the IPO)? Also, there is not SIP Line, our external line is a PRI 30 ETSI. There is...

Hi, IPO 500 v2 9.1.12 + VoiceMail Pro 9.1.12 + one-X Portal 9.1.12 one-X Call Assistant record button is disabled (greyed out) for external calls. It's enabled for internals call, and voice recording works fine (WAV file is sent to user email address). I'm pretty sure I'm missing something...

Hi, Anyone can confirm if the IP-DECT Base Station model IPBS2-C4A/1A is a discontinued product? Thank you in advance. Best regards.

Hi, Are One-X Portal patches available for public download? I can't find anything for 9.1. Thank you. Regards.

No AV on the one-X/VoiceMail Pro server.

Server's Windows firewall is off. Workstation's Windows firewall is off. Some testing: - Log on domain workstation as user MyDomainUser - Call Assistant: Log on as user A : one-X reports number of voice messages - Logoff user A, Log on as user B: one-X shows "Checking messages ..." forever...

Hello, From time to time Avaya Call Assistant 9.1.12 shows "Checking messages ..." forever for some users, while other users can see their message list. This is a random behaviour, one day it's working for one user and next day same user got "Checking messages...". Restarting the services...

I have a 3725 IP DECT Handset Software 4.3.32 connected to an IP Office 500v2 9.1 - UserID and MessasingID (match the extension number) are differents - Reading thru the user guide can't find how to change UserID. Is there any way?. Also, I have read about a shared phone functionality, can't...

Hello, We have an IP500v2 9.1 and one-X Portal for IP Office 9.1 - Users are using one-X Portal Call Assistant 9.1 to log in the one-X Portal. As per documentation, IP500v2 can only store up to 100 personal directory entries. When this limit is reached, additional personal directory records...

Phone Manager version is 4.2.21. It was installed from User CD 4.2.44. Regards.

I don't know how to export the speed dials from Phone Manager 4.2.21. IP Office Phone Manager User guide 4.2 says on page 25: The following options are available when you right-click within the Speed Dial window part of the tab: [... Export Export the speed dials icons. The speed dials are...

Hi all, Recently upgraded from IP Office 500 to IP Office 500 V2 R9.1. Phone Manager Pro was replaced by one-X Call Assistant. I am looking for a way to export Phone Manager's speed dials and import them into one-X. Thank you in advance. Regards.

Sorry, I made some mistakes in the post. True scenario was: Group1 Overflow Group List: Group2, Group3 Group2 Overflow Group List: Group3, Group1 Group3 Overflow Group List: Group1, Group2 Anyway, the reboot was necessary. Thank you again.

Solved the issue by restarting the unit. Thank you all.

I have the following scenario: Control Unit IPO500 v5.0.26 with 3 hunt groups defined as: Group1 Ring mode: Collective Overflow mode: Group No answer time: 15 secs Overflow time: Off Queuing: Off User list: User1 Overflow Group List: Group2 Group2 Ring mode: Collective Overflow mode...