Avaya Call Assistant shows "Checking messages ..." forever

[KaLLiSToi]

Hello,


From time to time Avaya Call Assistant 9.1.12 shows "Checking messages ..." forever for some users, while other users can see their message list. This is a random behaviour, one day it's working for one user and next day same user got "Checking messages...". Restarting the services "Avaya one-X Portal for IP Office" and "Voicemail Pro Service" makes the thing work for all users for a few hours/days.

one-X Portal and VoiceMail Server are running on same Windows Server 2008 R2 Standard.

Any ideas about what's going on?

Thank you in advance.

Regards.

 

[intrigrant]

firewall

 

[KaLLiSToi]

Server's Windows firewall is off.
Workstation's Windows firewall is off.

Some testing:

- Log on domain workstation as user MyDomainUser
- Call Assistant: Log on as user A : one-X reports number of voice messages
- Logoff user A, Log on as user B: one-X shows "Checking messages ..." forever
- Restart services
- Logon as user B : one-X reports number of voice messages
- Logon as user A : one-X reports number of voice messages
- Until next fail.

I think the firewall can be discarded as the source of the problem.

 

[intrigrant]

Virus scanner?
We had the same issue with F-Secure Corporate

 

[KaLLiSToi]

No AV on the one-X/VoiceMail Pro server.

 

[holdmusic34]

Apply One-X Portal patch 9.1.807.27 or higher to fix the false prompt issue.

See how that goes.

Wanna buy some death sticks?

 

[KaLLiSToi]

Hi,

Are One-X Portal patches available for public download? I can't find anything for 9.1.

Thank you.

Regards.

 

[holdmusic34]

They're behind an SS on support.avaya.com under downloads

single sign on.

Wanna buy some death sticks?