Hi,
We used assisted transfers because differents actions must be taken when an user (extension) does not answer or is busy. Plus, voice mail is forbidden. Management says that nobody likes voice messages: customers don't like them, users don't give a shit about voice messages in their VMPro mailbox or those forwarded to their Exchange mailbox.
Yes, it sounds weird. Perhaps is a cultural behaviour in this country. We are an small IT bussines, mostly software development, about 60 workers. Customers can dial directly any extension. Yes, a customer can bypass the technical support if he/she wants to speak to "their" favorite developer. If the developer is busy the call is diverted to the team's hunt group. If the developer does not answer the call is diverted to a recepcionist. The recepcionist answers the customer, writes down a note and sends it by email to the developer. The key point is: the customer must be answer by an human, not a machine (voice mail).
I hope you all can understand my poor english, it's not my native tongue. Also, I'm a sysadmin, my expertise field is about servers, RDBMs, routers, switches and firewalls. And users. I have not been trained in Avaya comunications, but, as the IPO "seems to be a networking server", per management's law I'm also the Avaya guy. Support from the vendor is near to inexistence, their technicians are good for nothing. So, here I'm.
Best regards.