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If you reboot the prime system, the secondary will take over.

Are you using a modem or serial connection?

SystemsTL were out of stock when I looked yesterday, but they may be able to source one for you.

Try here http://www.soscommunications.co.uk/

What firmware version are you using, the latest is 4910b510. We had the same problem adding a base station to an existing system, DHCP gave the base station and IP address, and the base station kept asking for a file, but never got it, then it seemed to reboot(couldn't ping it). We upgraded the...

Have you tried ticking'call waiting On' in the telephony tab of the user.

Connect to the system, in 'Facilities', there is the Automated attendant option, click on this, then use a spare number and create the auto attendant. You then need to specify the announcement number you are going to use in the general announcement reference, you can set the options up at this...

What software version is it, do you have BMS or RASC?

Have you got anti virus software on your pc, maybe it is seeing the file as a threat. If you have, try turning it off temporarily and try it then.

If the .ulk file isn't on the compact flash card, the system will not see it. See if your supplier has a copy of the file, otherwise, you may need a new flash card.

Is the compacy flash card the one that came with the mfu, did it work ok before you uploaded new voice prompts, and is the .ulk file still on the compact flash card.

Is this on a BP 50/250?

We might have something going here, how can we contact you?

What about the log file?

Were you logged on as administrator? Does it say anything in the log file?

Does this happen when you dial the extension internally, or by the DDI or both?

Are you using phone manager? I have just tried it on mine and it worked fine.

I have had this in the past, usually when they in some kind of document and phone manager pops, It just seems to disable them randomly. I did try to replicate the fault by doing random keystokes on an incoming call, but couldn't find a pattern. It did only seem to happen when they had phone...

Are they using phone manager? and when you say 'dropped' are they disabled in the hunt group?

The DS modules need to go to 3_2_999 first, I had the same problem, no DTMF. Once I had put them down to 3.2.999, then up to 4.1, they worked fine and have had no problems since.