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Hi Busster when you say Group Pickup was not working, Were they using Phone Buttons programed for Group pickup or using short codes. I have a IP500 that will reboot if the user uses Call pick programed on 5410 Buttons, if they use *30 code then it works and the system will not reboot. Software...

Hi Vedatg G35 needs a special cable that you have to connect to G35 and other end has 9 Pin connection for your PC Com port. Then you need to run Hyperterm and issue AT commands. This commands will be asved on the Simm card. I had to order this cable from our supplier. Once you have the cable...

I have installed few Ericsson G35, and had problems with Volume, spoke to the supplier and they askeed me to increase the RX and TX volume on Premicell. This simmes to make some difference. Tested G35 on Small Office no background noise or echo, but have the problem with echo and backgroung hiss...

HI I wonder if anyone has any experience of Installing Ericsson G35 Premicell on IP500 Analogue Trunk. I have saveral problems. 1. When dialing Mobile Number I get some background noise before Premicell connects to the dialed number. I have checked the signal lavels and they are up to 4 Bars...

Hi intrigrant Thank you for you tip, I tried this on our system and it works, this will save me lots of time as SBS server's can take 20 min to shutdown and 20 min to restart. I will try this on customer site tomorrow, as their server needs to be up 24/7 this tip will be very good. Thanks for...

I am using Avaya 3rd Party Tapi on Windows SBS 2003 A Windows 2003 Terminal Server running Database that is using Tapi on SBS to connect to the IP Office. All works ok until we reboot the IP Office. After reboot Terminal Server is unable to look up the extensions on the IP Office. If we go to...

You can create 2 Groups and route the incoming calls to this groups. When call comes on one number the user's phone will show the incoming call for the Group.

Hi Guys Thank you for your response, I am trying to stop Sales people selling this product but with all the features included free it looks good on the sales brochure and the demo screens. I can't wait for my customer to out grow the system so I can install IP500. As usual if sales are against...

Thank you Do you mean that they are going to bring 4.0 for Quick Edition? Do you know what is the time scale? I need to inform our Sales team and also some of our Customers.

I have a user with Avaya Quick Edition, they have 2 XP and 2 Vista pc's. I need to install QE media player plugin for Vista so that they can use their Voice Maile to e-mail wave file.

HI when user loges on to their Laptop the phone manager does not find the IP Address for the switch so it will open up the Phone manager with the default IP of 192.168.42.1. I have to get the User to enter correct IP Address for the switch and then they can find their Name in the User List and...

Loading Phone Manager on Win XP SP2. My Document is set to synchronize when looging off. User profile is set for Roaming profile which is stored on SBS server. I know there is an issue with Offline folders but does any one know if there is a issue with Roaming profile causing problem loading...

Hi Spide it worked. I set vpn Call Direction to Both and Ticked the Box Always on and also set Idle Timeout to 0 seconds. This was on both routers. Rebooted the Routers and when the Vpn link was setup the SCN started to work. Thank You for your Help.

hi PlatinumGuy If the IP Office has a Timer then rebooting the 406 after the routers rebooted, this should reset the timer and re connect the SCN ! Reboot of 406 does not fix the problem. Do you know where to look for the Master/Slave configuration in the Vigor router? I had a look and could...

Hi Guys thank you for your reply. 1. Yes my IP Route is directly pointing to the Router at both ends. what I dont understand is that if I switch from WAN connection to VPN then the SCN is ok, this only brakes when the Routers are rebooted, and after this the SCN will stop working. I am not able...

I have 2 IP406 V2 running 4.0. When the 2 units are connected via WAN port SCN is fine and BLF is working. ie you can see all users from both sites. When the route is changed from WAN to VPN via 2 Vigor router the SCN will work as long as the routers are not rebooted. This can work for weeks but...