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Will do. Thanks.

Just curious if there was there a resolution to this problem? I am having the same issue with 56xx phones. Setting procpassword to another number didn't resolve it. The phone does not seem to recognize the mute key input. Thanks

I've run into this before on Norstars and am not sure if there has been a solution for it since, but if someone has one please let me know. Here's the problem: Customer has a BCM 50 running 3.0 with the most current patches installed. They use a PRI with DID. Recently they asked to have...

The Sonic Wall fix Faq may be the root cause of the SCN issue I am having because when configured the SCN trunk shows as "Up" in System Status. But when you dial a remote extension, you get an "Unobtainable" message on the display even though you can dial the same extension when that same line...

Hi- just a follow up for future reference... I was able to resolve the hold disconnect issue by rebuilding the lines using new unique line numbers and the H450 protocol instead of QSIG. It seems that the key difference was using H450 instead of QSIG as new line numbers using QSIG did not...

They have Sonic Wall TZ 190's at each site with HP Pro Curve switches. Sites are small - 8-12 users per site. Presently they use Comcast cable as their internet provider but will begin transitioning to an MPLS network soon. Any known issues with the Sonic wall relative to the hold issue or...

Thanks All. I plan to be there later today to do some more testing and will look into your suggestions about running a trace and reconfiguring the lines with unique I/O line IDs.

Thanks for the reply. I would agree that there are probably network issues that need to be resolved. But just to be clear, when I configure the networking channels to use QSIG or H450 IP calls between offices work OK. It is only when the IP caller is placed on hold that they consistently get...

Hi - new to IPO. Here's the problem we have: While inter-office 4 digit calls from site to site via IPO networking channels otherwise work OK, if the calling party is placed on hold, they get disconnected after approximately 1 minute and 50 seconds. I know this is a long time for someone to be...

Thanks Pepp77.

Thanks kwing112000.

Thanks to all for your responses. Another question I have is that the data vendor has informed me the VPN uses a "modified" spoke and hub configuration. Will this work with SCN or does SCN require a mesh or star configuration? Thanks

Hi - I am new to IP Office. I have a customer with 6-7 small offices ( 5-10 phones each). The offices are currently on a VPN for data communications and they want to be able to network IP Office phone systems across this network using SCN. They don't want to spend the money for Voice Mail...

Thanks exsmogger. Good idea. I think it's a small site and the calls they want were placed on Sunday so they may still be on the KSU. I will check it out.

Thank you.

I have a customer with a Norstar system and they need to pull call retail records from a week or so back but do not presently have an SMDR box on the unit. I can get them an SMDR box but it has been my understanding that call detail data is not buffered / stored on a Norstar, so they would not...

Thanks for the follow-up responses. Unfortunately, I have tried checking and un-checking the send name option and it has not made a difference in terms of being able to forward the phone to an external number when the phone is called by an external caller. Regarding the ETSI note: I forgot...

My customer has a BCM50 with 3.0 SW. Because he has tenants in his space who need to pass their own DID numbers on outbound calls we worked with the carrier to change the circuit's configuration to allow the BCM to pass OLI. Now the customer can't forward his phones externally because the BCM...

Yes they do. I actually gave PRI access to all the VMail DNs. If you think of anything else please let me know. Thanks.

I am trying to set up off premise notification and outbound transfer on a MICS w/ 7.1 XC and a Call Pilot running 3.1. The customer has a PRI that requires 2 digit Auth codes for Long Distance prompted by a signal sent by the carrier. OPN and outbound transfer work fine when sent out on the...